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Blue Yonder
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Associate Support Engineer

Associate Support Engineer

Blue Yonder

0 - 2 years

0 Lacs

coimbatore

Posted:6 days ago| Platform: GlassDoor logo

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Skills Required

support drive collaboration architecture saas stability service sql oracle writing code engineering api mulesoft integration troubleshooting mobile appdynamics splunk analyze resolve design customization triage automation communication technology erp leadership scalability

Work Mode

On-site

Job Type

Part Time

Job Description

Scope:

Deliver flawless application support to BY customers by resolving complex solution issues

Drive, as a lead SME, resolution of escalated and complex solution issues in collaboration with multiple BY and customer stakeholders.
Deepen competency on end-to-end solution architecture and relevant SaaS tools OR business processes and industry domain Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption, and adoption of the service Our current technical environment:

i. Demonstrates strong technical expertise as required to support concerned solution, for e.g.,

DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc.
Code debugging
Platform support engineering (ex: API and/or Mulesoft integration troubleshooting)
Troubleshooting Mobile application issues

ii. Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.:

to monitor application health and to investigate application issues.
to analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues

What you’ll do:

Delivers excellent customer experience by

Understanding customer raised issues and take appropriate actions to resolve the same – Cloud /SaaS
Reviewing the product source code or design document as necessary Owning and resolve all cases for global customers, adhering to defined SLA’s Documenting learnings and create knowledge articles for repeated cases Replicating and maintain customer environments Maintaining knowledge of customer solution and customization Demonstrating sense of urgency and swiftness with all customer interactions Acting as Techno-functional POC for all cases and ensure timely triage and assignment Utilizing instant messenger and other tools to collaborate globally Working in shifts and being flexible with the timings Meeting organization and team level goals Improving Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until case closure Identifying areas of improvement and scope of automation on routine tasks or activities Helping in meeting team level goals and be a team player What we are looking for:

Bachelor’s degree (STEM preferred) and minimum 0 to 2 years
Good Communication and Strong Analytical Skills Supply Chain domain experience Possess Strong Techno-Functional Expertise Tech Savvy able to adapt to any technology faster Experience of managing ERP products is preferred Provide technical and solution leadership during Critical/Major issues. Demonstrable experience, thorough knowledge, and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance and High availability Experience with varied tools such as AppD & Splunk Experience working in a team

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:

Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Associate Support Engineer