Associate Support Engineer

1. Designation:- Associate Support Engineer
2. CTC:- 3.6LPA
3. Service agreement: 2year/ 2Lakh
4. Work Location:- Bangalore
5. Probation Period: 3 Months
6. Stipend:- 18000/- ( During Probation Period)
7. Shift:- Night Shift( 24/7)

Job Title: L1 Service Desk Analyst

Skills & Requirements:

• ITIL Foundation Knowledge/certification.
• Experience with remote desktop and diagnostic tools.
• Ability to create and maintain SOPs and user guides.
• Strong problem-solving and analytical skills.

Role Summary:

We are looking for a skilled and customer-focused Service Desk Analyst to provide multi-tiered IT support to end users.

This role encompasses Level 1 support responsibilities, including enabling self-help capabilities, resolving basic software/hardware issues, and performing advanced diagnostics for escalated incidents and service requests.

Key Responsibilities:

• Enable and guide end users in using self-help tools for basic software and hardware issues.
• Support incident and service request reporting.
• Assist with password reset tools and account recovery processes.
• Respond to “how-to” queries and fulfill routine service requests (e.g., password resets, account unlocks, VPN connectivity, Teams, outlook issues, Basic troubleshooting).
• Log, categorize, and track incidents and requests to closure.
• Handle escalated issues requiring specific application knowledge or advanced troubleshooting.
• Run diagnostics and perform remote support for complex incidents.
• Coordinate field services for part ordering and desk-side visits as per client policies.
• Ensure proper documentation and escalation to Level 2 support when necessary.