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Darwinbox
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Associate / Sr Payroll associate

Associate / Sr Payroll associate

Darwinbox

6 years

0 Lacs

Gurgaon Haryana India

Posted:1 month ago| Platform:

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Skills Required

payroll technology sap oracle workday management vision salesforce service chat support metrics development efficiency compliance accounting communication

Work Mode

On-site

Job Type

Full Time

Job Description

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.

Roles and Responsibilities

Understand the customer queries related to payroll and address the issues timely
Collaborate with internal functional team partners to determine suitable solutions to escalated issues product and service gaps
Respond to clients via email, phone and live chat support channels
Troubleshoot and guide clients through usage
Proactively stay up-to-date on product features and improvements
Produce and maintain user guides, FAQs, videos and webinar content
Identify and communicate system issues, trends and quality metrics to our Product, QA and Development teams
Meet customer satisfaction, efficiency metrics and issue resolution target.

Requirements

6 years of experience in India Payroll
Should possess good knowledge on statutory compliance – TDS, PF, ESI, PT and LWF
Working knowledge of basic accounting principles and payroll practices.
Experience working with accounting and payroll software.
Experience on Customer support on payroll product is preferable
Should be a good team player
A degree in accounting, business, or a related field.
Excellent communication and interpersonal skills
Strong organizational and time management skills
High numerical aptitude.

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Associate / Sr Payroll associate