Associate / Sr Payroll associate

As Asia's fastest-growing HR technology platform, Darwinbox is at the forefront of designing the future of work through the development of cutting-edge HR tech solutions. With a strong emphasis on enhancing employee experience and ensuring customer success, Darwinbox is trusted by over 900 global enterprises to oversee the management of more than 2.5 million employees across 116 countries. Darwinbox's innovative HCM suite competes effectively with both local and global players in the enterprise technology landscape, including industry giants like SAP, Oracle, and Workday. The company boasts an impressive client portfolio that includes a diverse range of organizations, from large conglomerates to unicorn start-ups, such as Nivea, Starbucks, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many others. Backed by renowned global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners, Darwinbox is committed to its vision of establishing a world-class product company originating from Asia. **Roles and Responsibilities:** - Collaborate with internal functional team partners to identify appropriate solutions for escalated issues and product/service gaps. - Provide client support through email, phone, and live chat channels, troubleshooting issues and guiding clients on product usage. - Proactively stay informed about product features and enhancements to effectively assist clients. - Develop and maintain user guides, FAQs, videos, and webinar content. - Identify and report system issues, trends, and quality metrics to the Product, QA, and Development teams. - Meet customer satisfaction, efficiency metrics, and issue resolution targets. **Requirements:** - Solid understanding of statutory compliance requirements including TDS, PF, ESI, PT, and LWF. - Strong team player with a degree in accounting, business, or a related field. - Excellent communication and interpersonal skills. - Effective organizational and time management abilities. - High numerical aptitude for handling financial data effectively.,