Associate, Specialist, Fraud Operations, Consumer Banking

Business Function

Key Accountabilities:-

• Responsible for developing and implementing action plans for detecting fraudulent activities
• Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process
• Timely review of Fraud and Authorization rules/parameters in respective systems based on Analysis of new fraud trends
• Ensure compliance with all laid down policies and procedures for smooth operations of unit
• Initiatives to enhance approval rates
  

Job Duties & responsibilities:-

• Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process
• To ensure investigation is completed & closure report is issued within TAT from the date when case is referred
• Implementation of fraud rules in systems based on Analysis of new fraud trends
• Monitor real time queues and identify high risk transactions within acceptable turnaround time
• Recommend anti-fraud processes for changing transaction patterns and trends
• Process and approve authorization requests
• Handle enquiries and complaints from Merchants and Cardholders; undertake investigative and follow-up action to ensure that complaints are properly resolved
• Educate Merchants on the correct card acceptance and authorization procedures
• Attend to and process Lost/Stolen Card reports from Cardholders
• Carry out fraud monitoring and take pro-active follow-up actions to mitigate fraud losses
• Consistently adopt group Investigation Standards & procedures
• Contact cardholders to verify transaction
• Ensure submission of pertinent information / reports on confirmed fraud transactions
• Monitor personal and team performance and identify ways to improve team performance and service standards
• Willing to work in shifts (24/7) based on team requirements
• Actively review and streamline operation processes
• Pro-actively display teamwork and co-operation with each other in a harmonious manner to achieve excellent service quality and standards
• Check & maintain necessary MIS data, reports, files, records or movements
• Provide necessary administrative support in the processing of authorization- related tasks
• Provide timely updates to BU/SU/Team Lead
  

Required Experience:-

• Associate – 4-6 years, Analyst – 2-4 years, in similar profile
• Proficient in English with good interpersonal and communication skills
• Willing to do shift duties (24/7 set up)
  

Education / Preferred Qualifications:-

Commerce Graduate

Core Competencies:-

Fraud Detection Skills, Risk Management, Communication Skills, Problem Solving Skills etc.

Technical Competencies:-

Work Relationship:-

• Support and maintain good working relationship with below units in timely investigations to process customer’s fraudulent transactions claims
• Internal workstreams like CBG Business Unit/ Product/ CCTR/ Operations etc
• External workstreams like Intellect/ Verinite/ M2P vendor etc
  

DBS India - Culture & Behaviors:-

• Drive Performance Through Value Based Propositions
• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
• Enhance Knowledge Base, Build Skill Sets & Develop Competencies
• Invest in Team Building & Motivation through Ideation & Innovation
• Execute at Speed While Maintaining Error Free Operations
• Develop a Passion for Performance to Grow Talent Pool
• Maintain the Highest Standards of Honesty and Integrity
  

Primary Location

Job

Schedule

Job Type

Job Posting