Associate Renewal Business

Airowire Networks

1 - 3 years

3 - 5 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

it services procurement managed services networking system integration presales account management customer engagement forecasting crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

We are looking for a Renewals Specialist to manage and drive renewals of support contracts, subscriptions, and licenses across our customer base. This role involves proactive customer engagement, tracking renewal timelines, coordinating with internal teams, and ensuring seamless continuity of services for our clients.

Key Responsibilities

Renewal Management: Track and manage renewals of software, hardware, and service contracts (AMC, SaaS, cloud, security, networking, etc. ).
Customer Engagement: Proactively reach out to customers well before contract expiration, ensuring timely renewals.
Quotation & Follow- ups: Work closely with OEMs, distributors, and internal sales teams to generate renewal quotes and follow up on pending renewals.
Cross- Selling & Upselling: Identify upsell opportunities for higher- tier plans, additional services, or bundled solutions.
Coordination: Liaise with pre- sales, account managers, finance, and procurement to ensure accurate pricing and smooth processing of renewals.
Reporting & Forecasting: Maintain a renewal pipeline, update CRM systems, and provide renewal forecasts for revenue planning.
Customer Success: Address client concerns, recommend value- added services, and enhance customer satisfaction through strategic engagement.

Requirements

Experience: 1- 3+ years in renewals, inside sales, customer success, or account management within a system integrator, IT services, or software company.
Technical Knowledge: Familiarity with networking, cybersecurity, cloud solutions, data center, and managed services renewals.
CRM & Tools: Proficiency in Zoho, or any CRM for managing renewals pipeline.
Communication: Strong customer relationship management skills with the ability to negotiate and drive renewals.
Analytical Skills: Ability to analyse renewal trends, churn risks, and optimize renewal strategies.

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