Associate Program Manager

Associate Program Manager - Fulfillment

The Job

• End-to-End Ownership: Manage daily operations across your assigned function or center, ensuring smooth execution, timely delivery, and process adherence.
• Team Management: Supervise and support on-ground staff; ensure team alignment, accountability, and performance.
• Process Optimization: Identify bottlenecks and inefficiencies, and drive initiatives to improve workflows, reduce turnaround times, and enhance output quality.
• Performance Monitoring: Track key operational metrics and ensure SLAs and KPIs are met consistently.
• Customer Experience: Act as a point of contact for escalations; work cross-functionally to resolve service issues with speed and empathy.
• Data & Reporting: Maintain accurate records, analyze trends, and share actionable insights with the leadership team.
• Compliance & Quality: Ensure operations adhere to internal policies, external regulations, and data security standards.
• Initiative Execution: Support new process rollouts, tech implementation, or expansion plans, working closely with central teams.
  

Qualifications

• Bachelor’s degree in Business, Operations, or a related field.
• 3+ years of experience in an operations, project management, or team lead role.
• Strong problem-solving skills with a bias for execution.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Excel, Google Sheets, and operational dashboards.
• Ability to handle ambiguity, multitask, and thrive under pressure.
• Willingness to work 6 days a week and manage on-ground operations.
• Immediate joiners preferred.