Associate Process Manager

Job Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Maintains tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements. Builds and maintains strong client relationships and provides day-to-day client advice and support. Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers and achieves contract extensions or additional business within the account(s). Contracts may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Establish consistent processes for reviewing and assessing service metrics & reporting. Performs clerical or administrative, work Uses administrative, data organizing and coordination skills to complete work Performs duties according to established procedures Has developed expertise in a variety of work processes or activities typically developed through a combination of job-related training and considerable on-the-job experience Typically acts as a lead, coordinating the work of others  but not a supervisor Works autonomously within established procedures and practices Functional Knowledge: Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines Business Expertise: Uses knowledge of how related teams impact achievement of objectives Leadership: Serves as lead for the team, may allocate work; provides subject matter guidance to more junior team member Problem Solving: Gathers and analyzes data to identify and solve problems that arise with little or no precedent Impact: Impacts own team and other teams whose work activities are closely related; suggests improvements to existing processes and solutions to improve the efficiency of the team Interpersonal Skills: Evaluates and communicates technical content in a clear manner Skills: Understanding on Capital Markets. Basic understanding of compliance requirements as per Securities Exchange Commission and its filing mechanism. Should know the filing requirements of Companies financial statements such as 10-K, 10-Q, 424b2 etc., Ensuring the documents are processed according to the business standards that are acceptable by SEC. (Securities Exchange Commission). Basic Understanding of HTML concepts. Manage multiple projects effectively with utmost quality. Helping the Clients in timely filing by converting the document in the given timelines. Good at Accounting and Financial concepts. Good verbal and written communication. We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Show more Show less