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Associate - Operations (Physical File Management Process) - MFB

4 - 6 years

1 - 4 Lacs

Posted:3 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a skilled professional with 4 to 6 years of experience to join our team as an Associate - Operations (Physical File Management Process) in Gurgaon, Sector 14. The ideal candidate will have a strong background in asset operations and team handling experience.
Roles and Responsibility
  • Manage day-to-day microfinance physical file management processes.
  • Ensure files are tracked from inward to storage and quality checked according to the checklist.
  • Document scanning and image storage in the system.
  • Collaborate with business teams to achieve agreed FTR targets.
  • Review operational scorecards daily to determine root causes and resolve issues.
  • Publish daily reports and trackers.
  • Manage outsourced partners and ensure agreed processing TAT is achieved.
  • Ensure no critical and repeated audit observations and no open customer complaints beyond defined timelines.
  • Serve as the first point of contact for business and outsourced vendors.
  • Interview, hire, train, coach, evaluate, and redirect team members for optimal performance.
  • Identify and run all projects related to microfinance operations and lead systems change requirements, raising BRD, UAT, and coordinating the roll-out with IT.
  • Job
  • Minimum graduate; MBA preferred.
  • 4 to 6 years of experience in asset operations, team handling, and senior stakeholder management.
  • Experience in microfinance operations is preferred.
  • Strong skills in project management, team management, and stakeholder management.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Excellent communication and interpersonal skills.
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    Tata Capital
    Tata Capital

    Financial Services

    Mumbai Maharashtra

    5001-10000 Employees

    3763 Jobs

      Key People

    • Rajesh Sethi

      Managing Director & CEO
    • Supratim Bandyopadhyay

      Chief Financial Officer

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