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Allstate Solutions (ASPL)
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Associate - Operations

Associate - Operations

Allstate Solutions (ASPL)

1 - 3 years

1 - 5 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

operations insurance inbound calls quality control administration customer service recruiter customer care accounting help desk qc solution design service delivery mean policy administration service design

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description

The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property damage claims. Support borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls and process complaints and handle disbursement of claim funds.

Key Responsibilities

Cross trains to assist with borrower follow ups
Assists answering questions in the help desk
Meets and maintains availability standards, schedule adherence and attendance guidelines
Updates records and note system as required
Works on Claim Packets when phone lines low
Handles inbound telephone calls from borrowers, contractors and insurance adjusters regarding property damage claims in order to resolve customer inquiries
Delivers timely, accurate customer service ensuring the highest level of satisfaction

- Inbound Calling

Education

High School Diploma or GED (Preferred) .

Graduation

Experience

0-2 years experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education & Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Answering Telephones, Business Support, Client Facing, Consumer Protection, Customer Care, Customer Follow-Ups, Customer Inquiries, Customer Service, Customer Service Resolution, Inbound Calls, Property Damage, Quality Control (QC), Service Delivery, Voice Communications.

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Allstate Solutions (ASPL)

Insurance

Northbrook

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Associate - Operations