Associate Manager Solution Architecture

12 years

0 Lacs

Posted:5 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

12+ years of experience of which atleast 10 years in servicenow Atleast 2 servicenow modules – end-to-end implementation – any 2 modules (ITSM, ITOM, ITAM, GRC, SPM, etc) CTA certified Solution architect experience Immediate to 45 days notice period



Key Responsibilities:

  • Lead and support the design, configuration, and implementation of ServiceNow ITOM modules, including:
  • Discovery
  • Service Mapping
  • Event Management
  • Cloud Management
  • Customize and configure ServiceNow components using Flow Designer, Business Rules, Script Includes, and UI Policies
  • Collaborate with stakeholders to gather technical requirements and align ITOM capabilities with business needs
  • Integrate ServiceNow ITOM with CMDB, ITSM, and third-party monitoring tools
  • Perform health checks, gap analyses, and optimizations of current ITOM implementationss
  • Assist in the creation of technical documentation, design artifacts, and test plan
  • Troubleshoot and resolve ITOM-related issues
  • Stay current with the latest ServiceNow platform updates, releases, and best practices
  • Support presales and scoping efforts, if required


Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • 12 years of IT experience, with at least 7 years of hands-on experience with ServiceNow, specifically in ITOM modules
  • Strong technical expertise in:
  • Discovery & MID Server deployment
  • Service Mapping & CMDB architecture
  • Event Management and integrations
  • Experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Integration Hub
  • Good understanding of ITIL/ITSM concepts and CMDB design
  • perience working in Agile environments
  • Strong communication and problem-solving skills
  • Ability to work independently and manage client interactions
  • Preferred Certifications:
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – ITOM


Preferred Skills

  • Work on leading-edge ServiceNow ITOM projects
  • Collaborate with global teams and enterprise clients
  • Competitive salary and professional growth opportunities
  • Supportive and innovation-driven culture

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