Associate Manager Solution Architecture

12+ years of experience of which atleast 10 years in servicenow Atleast 2 servicenow modules – end-to-end implementation – any 2 modules (ITSM, ITOM, ITAM, GRC, SPM, etc) CTA certified Solution architect experience Immediate to 45 days notice period

Key Responsibilities:

• Lead and support the design, configuration, and implementation of ServiceNow ITOM modules, including:
• Discovery
• Service Mapping
• Event Management
• Cloud Management
• Customize and configure ServiceNow components using Flow Designer, Business Rules, Script Includes, and UI Policies
• Collaborate with stakeholders to gather technical requirements and align ITOM capabilities with business needs
• Integrate ServiceNow ITOM with CMDB, ITSM, and third-party monitoring tools
• Perform health checks, gap analyses, and optimizations of current ITOM implementationss
• Assist in the creation of technical documentation, design artifacts, and test plan
• Troubleshoot and resolve ITOM-related issues
• Stay current with the latest ServiceNow platform updates, releases, and best practices
• Support presales and scoping efforts, if required

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 12 years of IT experience, with at least 7 years of hands-on experience with ServiceNow, specifically in ITOM modules
• Strong technical expertise in:
• Discovery & MID Server deployment
• Service Mapping & CMDB architecture
• Event Management and integrations
• Experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Integration Hub
• Good understanding of ITIL/ITSM concepts and CMDB design
• perience working in Agile environments
• Strong communication and problem-solving skills
• Ability to work independently and manage client interactions
• Preferred Certifications:
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – ITOM

Preferred Skills

• Work on leading-edge ServiceNow ITOM projects
• Collaborate with global teams and enterprise clients
• Competitive salary and professional growth opportunities
• Supportive and innovation-driven culture