Associate Manager Solution Architecture

Job Description:

12+ years of experience of which atleast 10 years in servicenow Atleast 2 servicenow modules - end-to-end implementation - any 2 modules (ITSM, ITOM, ITAM, GRC, SPM, etc) CTA certified Solution architect experience Immediate to 45 days notice period

Key Responsibilities:

Lead and support the design, configuration, and implementation of ServiceNow ITOM modules, including:
Discovery Service Mapping Event Management Cloud Management Customize and configure ServiceNow components using Flow Designer, Business Rules, Script Includes, and UI Policies Collaborate with stakeholders to gather technical requirements and align ITOM capabilities with business needs Integrate ServiceNow ITOM with CMDB, ITSM, and third-party monitoring tools Perform health checks, gap analyses, and optimizations of current ITOM implementations Assist in the creation of technical documentation, design artifacts, and test plans Troubleshoot and resolve ITOM-related issues Stay current with the latest ServiceNow platform updates, releases, and best practices Support presales and scoping efforts, if required Qualifications:

Bachelor s degree in Computer Science, Information Technology, or related field
12 years of IT experience, with at least 7 years of hands-on experience with ServiceNow, specifically in ITOM modules Strong technical expertise in: Discovery & MID Server deployment Service Mapping & CMDB architecture Event Management and integrations Experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Integration Hub Good understanding of ITIL/ITSM concepts and CMDB design Experience working in Agile environments Strong communication and problem-solving skills Ability to work independently and manage client interactions Preferred Certifications:

ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist - ITOM Preferred Skills:

Work on leading-edge ServiceNow ITOM projects
Collaborate with global teams and enterprise clients Competitive salary and professional growth opportunities Supportive and innovation-driven culture

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