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About the Team The Admin team at Navi ensures smooth day-to-day operations across the organization, and focuses on enhancing workplace experience. They manage office services, coordinate logistics, and handle administrative tasks to support stakeholders in achieving their objectives. About the Role As an Associate Manager in IT Helpdesk function candidate is responsible for overseeing primarily two areas as below: HelpDesk Management: Oversee and manage his/her team working on End User support. Asset Management: The lifecycle of the organization's IT assets, including hardware, software, datacenter and network equipment. What We Expect From You HelpDesk Management 1. Team Management Lead, mentor, and develop a team of help desk technicians. Set performance goals and conduct regular evaluations for helpdesk staff. Schedule and manage helpdesk coverage to ensure adequate support during business hours and on-call rotations. 2. Helpdesk Operations Oversee the helpdesk ticketing system to ensure timely and effective resolution of support requests.Monitor and report on helpdesk performance metrics, identifying areas for improvement. 3. Technical Support Provide hands-on support for complex technical issues and escalations. Ensure helpdesk staff are trained on the latest technologies and troubleshooting techniques. 4. User Support Ensure high levels of customer satisfaction by providing prompt and effective support.Gather feedback from users to identify recurring problems and areas for improvement. Develop and maintain a knowledge base of common issues and solutions for users and helpdesk staff. Asset Management 1. Asset Lifecycle Management Develop and implement IT asset management strategies, policies, and procedures. Oversee the acquisition, deployment, maintenance, and disposal of IT assets. Maintain an accurate and up-to-date IT asset inventory database. Track and manage software licenses to ensure compliance with vendor agreements and regulations. 2. Inventory Management Coordinate with the procurement team to ensure timely ordering and receipt of IT assets.Conduct regular audits (physical and system generated) of IT assets to verify accuracy and completeness of asset records. 3. Vendor Management Maintain relationships with IT vendors and service providers. Monitor vendor performance and resolve issues related to IT assets. Must Haves Education and Experience Bachelor’s degree in Information Technology, Computer Science or a related field. Minimum of 3 years of experience in IT asset management or a related role. Experience with IT Serve and Asset management tools and software ex:Manage Engine, Fresh Works, Service Now, etc Experience with helpdesk ticketing systems and remote support tools. Skills and Competencies Strong leadership and team management skills. Excellent problem-solving and troubleshooting abilities. Proficiency in Microsoft Office Suite and IT asset management software. Proficiency in Microsoft Office Suite and common IT support software. Effective communication and interpersonal skills. Certifications IT Asset Management (ITAM) certification is a plus. Other relevant certifications such as ITIL or PMP Inside Navi We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started! Our Culture The Navi DNA Ambition. Perseverance. Self-awareness. Ownership. Integrity. We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you. We chase excellence by uplifting each other—and that starts with every one of us. Why You'll Thrive at Navi At Navi, it’s about how you think, build, and grow. You’ll thrive here if: You’re impact-driven : You take ownership, build boldly, and care about making a real difference. You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality. You embrace change : You adapt quickly, move fast, and always put the customer first. Show more Show less
