Associate

Incedo

2 - 7 years

5 - 9 Lacs

gurugram

Posted:2 hours ago| Platform:

Apply

Skills Required

customer service technical support ticketing life sciences crm order processing project management pharmaceutical biotechnology program management underwriting data science amadeus onboarding wealth management digital transformation us mortgage

Work Mode

Work from Office

Job Type

Full Time

Job Description

Serve as the first point of contact for customer inquiries via phone, email, or chat.

Support account management activities including license renewals, subscription status, and basic portal navigation.
Assist with order processing, product delivery updates, and RMA tracking.
Coordinate with technical support teams for issue triaging and escalation.
Maintain accurate records of customer interactions and transactions in CRM tools.
Communicate service updates, product information, and policy changes to customers.
Follow up with customers to ensure satisfaction and closure of service requests.
Work closely with internal departments such as Sales Ops, Logistics, and Tech Support to streamline customer service.

Technical Skills

Strong communication and interpersonal skills.
Proficient with MS Office and experience using CRM or ticketing systems.
Organized and detail-oriented with excellent follow-up skills.
Ability to handle high volumes of inquiries with professionalism and accuracy.
Exposure to IT or cybersecurity industry (helpful but not required).

Qualifications

Any bachelors degree.
12 years of experience in customer service, client support, or administrative roles.

More Jobs at Incedo

voice of Customer

Chennai

2 - 5 yrs

INR 0 - 0 Lacs

Senior Java Lead || 8+ yrs || Hyderabad || Immediate joiners

Hyderabad

8 - 13 yrs

INR 15 - 30 Lacs

C# Automation Testing || Incedo || 5-10 yrs || Bengaluru || Immediate

Chennai, Bengaluru

5 - 10 yrs

INR 10 - 19 Lacs

Java Developer || 5+ yrs || Gurugram/Hyderabad || Immediate joiners

Hyderabad, Gurugram

5 - 6 yrs

INR 10 - 18 Lacs

Java Lead || Incedo || 7+ yrs only || Gurugram

Gurugram

7 - 12 yrs

INR 16 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Data Science Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.