Associate-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Job Description and Skills:
Within Global Servicing and Enablement, the Global Servicing (GS) Automation Team collaborates to design, build, and implement process automation for global servicing processes while leading the day to day of our production digital workforce. Our aim is to build an intelligent automation ecosystem that transforms and elevates how we service our customers and colleagues through both traditional and advance automation tools and capabilities such as API integration, Robotic Process Automation, Human-in-the-loop, Process Intelligence, Generative AI, and Agentic AI.

Main Responsibilities:

Define scope, design and implement global automation capabilities to drive measurable improvements in Customer Fulfillment Network and Global Fraud

• As Product Owner drive Automation development efforts from concept to launch while mitigating/escalating risks to the program/project scope & timelines.

• Document processes, develop controls and perform testing to ensure compliance.

• As a product owner, facilitate agile application development teams to deliver technology solutions.

• Lead ongoing management and optimization of the product backlog, including collaboration across a wide net of stakeholders.

• Partner with various teams and stakeholders to drive project governance & Operational readiness for Ops and Virtual taskforce and continuity of operations.

• Define, measure and report on post implementation metrics related to process efficiency and automation performance.

Skills:

• Ability to manage multiple projects

• Ability to work directly with Technical and Automation teams and other departments to query correct data sources and validate outputs

• Strong collaboration skills - you partner well with others to solve problems and actively incorporate input from various sources

• Excellent oral and written communication skills

• Working with key stakeholders to drive business results

• Ability to prioritize effectively

Preferred Qualifications:

• Operational experience with Global Fraud and Customer Fulfillment network processes

• Proficiency in the use of analytic and automation tools

• Project Management certification/experience

• Product understanding and experience preferred

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.