Associate - Customer Support - International Voice Process

Job Description

Canada Shift Timings (Night travel allowance + dinner facility at premises) Working Days: 6 (Mon- Fri work from office and 1 day Work from home) Job Requirements - Graduate (Any) - A team-player mentality who thrives in a collaborative environment and is receptive to feedback - The ability to self-start, multi-task, and prioritize tasks by urgency and importance, while pursuing solutions without supervision - Flexibility and eagerness to do whatever is required and willingness to shift responsibilities as needed based on demand in a fast - paced environment - Candidate must possess good written and verbal communication skills in English - Must have good customer handling etiquettes - Good analytical skills and quick thinking - Open to work in flexible environment, rotational shifts - Min 1-2 years of experience working in an international BPO in voice process Job Responsibilities : - Deliver excellent technical support (via voice process) while meeting the needs of all technical queries of our clients. - Utilizing the computer system to look up for compatible parts as per customer requirement. - Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner. - Effectively communicating product features, benefits, and warranty policy information to the customers. - Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer - Ensure that urgent customer issues are resolved in the most timely and effective manner possible - Handle various tasks or projects with changing priorities - Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns .