Associate - Customer Service

Job Description

Designation: Technical Support Associate (Chat & Email Process) Job Type : Permanent Job Location : Sector-44, Gurugram, Haryana-122003 Canada Shift Timings (Night travel allowance + dinner facility at premises) Working Days : 6 ( Mon- Fri work from office and 1 day Work from home ) Job Responsibilities : - Deliver excellent technical support (via chat & email) while meeting the needs of all technical queries of our clients. - Utilizing the computer system to look up for compatible parts as per customer requirement.- Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner. - Effectively communicating product features, benefits, and warranty policy information to the customers. - Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer - Ensure that urgent customer issues are resolved in the most timely and effective manner possible - Handle various tasks or projects with changing priorities - Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns