Effective communicator & team leader with strong analytical, problem solving & organizational abilities and proven track record in FMCG / OTC industry Expertise in developing & managing retail channels in order to derive the required market share, revenue and profit of the organization Proficient in developing & streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters FMCG Sales & Distribution in Retail / General Trade Channel Sales experience

Title- Corporate communication Executive Location - Mumbai Industry - Banking Strategy and Brand Building : Establish the brand Auto Loans - Media Strategy & Campaign Management: Increase awareness, reach and engagement across digital channels - Product Strategy & Brand Building: Brand associations & content integrations on strategic media properties - Campaign optimization: Analyzing data and identifying latest trends through media analytics, KPI's and dashboards for better ROI. - Agency Management : Providing clear description of expectations to the team and design campaign calendars to ensure smooth campaign functioning - Website Management : Revamped and managed Total India website - Managed digital transformation & innovation program for internal employees basis 5 customer priorities such as online visibility, targeted offer, simplified purchased steps, customer and prospect relationship & listen and engage - Explored new & innovative platforms & channels to reach out to customers more effectively - Execute BTL campaigns for products and marketing support for key product initiatives - Cross amplification of the campaigns across ATL and BTL channels - Strategize & execute Internal communication supporting key initiative across cross functional teams - Ensure adherence to brand guidelines across media to maintain brand consistency - Market trends analysis & Competitor tracking - Agency & Vendor Relationship Management

Canada Shift Timings (Night travel allowance + dinner facility at premises) Working Days: 6 (Mon- Fri work from office and 1 day Work from home) Job Requirements - Graduate (Any) - A team-player mentality who thrives in a collaborative environment and is receptive to feedback - The ability to self-start, multi-task, and prioritize tasks by urgency and importance, while pursuing solutions without supervision - Flexibility and eagerness to do whatever is required and willingness to shift responsibilities as needed based on demand in a fast - paced environment - Candidate must possess good written and verbal communication skills in English - Must have good customer handling etiquettes - Good analytical skills and quick thinking - Open to work in flexible environment, rotational shifts - Min 1-2 years of experience working in an international BPO in voice process Job Responsibilities : - Deliver excellent technical support (via voice process) while meeting the needs of all technical queries of our clients. - Utilizing the computer system to look up for compatible parts as per customer requirement. - Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner. - Effectively communicating product features, benefits, and warranty policy information to the customers. - Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer - Ensure that urgent customer issues are resolved in the most timely and effective manner possible - Handle various tasks or projects with changing priorities - Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns .

Key Responsibilities: - Supervise and mentor a team of customer service representatives. - Provide coaching and training to enhance the team's performance and customer service skills. - Set clear performance goals and conduct regular performance evaluations. - Handle escalated customer complaints and concerns, ensuring swift and satisfactory resolutions. - Monitor customer service interactions to ensure quality and adherence to company policies. - Identify areas for process improvement within the customer service department and recommend solutions. - Collaborate with cross-functional teams to implement enhancements that optimize the customer experience. - Analyze customer feedback and data to identify trends and areas for improvement. - Utilize customer feedback to make data-driven decisions and improvements in service quality. - Maintain effective communication with other departments to ensure a seamless customer experience. - Prepare and present reports on customer service performance to senior management. Qualifications : - Bachelor's degree in automobile, mechanical, or a related field (preferred). - Master's degree in business, management or related or a related field (preferred). - Proven experience in customer service or a related role, with at least [X] years in a leadership or supervisory capacity. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Analytical mindset with the ability to use data to drive decisions. - Proficiency in CRM software and customer service tools. - Commitment to delivering exceptional customer experiences.

Designation: Technical Support Associate (Chat & Email Process) Job Type : Permanent Job Location : Sector-44, Gurugram, Haryana-122003 Canada Shift Timings (Night travel allowance + dinner facility at premises) Working Days : 6 ( Mon- Fri work from office and 1 day Work from home ) Job Responsibilities : - Deliver excellent technical support (via chat & email) while meeting the needs of all technical queries of our clients. - Utilizing the computer system to look up for compatible parts as per customer requirement.- Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner. - Effectively communicating product features, benefits, and warranty policy information to the customers. - Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer - Ensure that urgent customer issues are resolved in the most timely and effective manner possible - Handle various tasks or projects with changing priorities - Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns

Job Title: Category Head (ecommerce)- Beauty Products- (Female candidates preferred) Location: Gurgaon, Haryana, India- Budget: Up to - 90 Lakhs per annum- Experience: 10-15 years in e-commerce, category management, or related fields, with a significant portion in the beauty, personal care, or wellness sectors. Educational Qualification: MBA preferred. Job Responsibilities: - Strategic Leadership: Develop and implement comprehensive strategies to drive growth and profitability in the beauty products category. - Vendor Management: Establish and maintain strong relationships with suppliers and brands to ensure a diverse and competitive product assortment.- - Market Analysis: Conduct thorough market research to identify trends, customer preferences, and competitive landscape, informing product selection and promotional activities.- - Sales Optimization: Collaborate with marketing and sales teams to design and execute campaigns that enhance customer engagement and boost sales.- iimjobs.com - Performance Monitoring: Utilize data analytics to track category performance, assess promotional effectiveness, and make informed decisions to optimize the online catalog.- iimjobs.com - Team Leadership: Lead and mentor a team of category managers and associates, fostering a culture of high performance and continuous improvement.-

Involvement in the Fund raising (debt and equity both) / IPO/Pre IPO transactionsReports To: CFO Job Description - Develops and maintains the company's investor relations framework and plan.- Monitors analyst reports and summarizes them for senior management.- Serves as the key point of contact for investors community.- Organizes conferences, road shows, earnings conference calls and investor meetings.- Prepares data and templates for senior management for investor meetings.- Involvement in the Fund raising (debt and equity both) / IPO/Pre IPO transactions- Project manage fund raising / IPO- Maintains and develops a positive public image for the organization.- Analyzes corporate activities for investors, identifying networking and other opportunities to build and create new initiatives.- Facilitates the companys annual meeting, which may include creating and reviewing the agenda, coordinating the meeting space, arranging press coverage, and other related tasks. Key Responsibilites - Performs a comprehensive competitive analysis including financial metrics and differentiation.- Develops and maintains company's investor relations framework , Develops and maintains company's investor relations plan.- Develops and monitors performance metrics for the investor relation function- Oversees the production of all annual reports- Manages the investor relation portion of the company website.- Serves as the key point of contact for investor community.- Establishes and maintains relationship with stock exchange representatives.- Provides feedback to management regarding investment community and perception of how the company is being managed and their view of its financial results also represents their views on development strategy to management.- Internal Stakeholders: All departments of the company and EXCO members.- External Stakeholders: Analysts, Shareholders, Investment firms and Investment banks, Stock Exchanges

Associate - Technical Support/Customer Service - International Voice Process Job Type: Permanent Job Location: Sector-44, Gurugram, Haryana-122003 Canada Shift Timings (Night travel allowance + dinner facility at premises) Working Days: 6 (Mon- Fri work from office and 1 day Work from home) Job Requirements : - Graduate (Any) - A team-player mentality who thrives in a collaborative environment and is receptive to feedback - The ability to self-start, multi-task, and prioritize tasks by urgency and importance,while pursuing solutions without supervision - Flexibility and eagerness to do whatever is required and willingness to shift responsibilities as needed based on demand in a fast - paced environment - Candidate must possess good written and verbal communication skills in English - Must have good customer handling etiquettes - Good analytical skills and quick thinking - Open to work in flexible environment, rotational shifts Job Responsibilities : - Deliver excellent technical support (via voice process) while meeting the needs of all technical queries of our clients. - Utilizing the computer system to look up for compatible parts as per customer requirement.- Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner. - Effectively communicating product features, benefits, and warranty policy information to the customers. - Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer - Ensure that urgent customer issues are resolved in the most timely and effective manner possible - Handle various tasks or projects with changing priorities - Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns

To demonstrate strong leadership skills and a creative approach to business and effectively lead a team of high-performing professionals, fostering efficiency, productivity, and effectiveness. As a India Business Head will collaborate closely with the CEO, department heads, and other stakeholders to implement the company's long- term strategic goals, while optimizing processes, performance, and productivity across all departments. Key responsibilities:- Functional Drive Departmental Focus: Lead the department's energy and initiatives to achieve critical financial performance indicators that reflect the overall health of the business and organization.- Budget Oversight and Fiscal Responsibility: Monitor and control the allocated budget for the India Business department, implementing cost-management initiatives that promote fiscal responsibility and improve profitability across departments and the organization.- Performance Monitoring and Engagement: Continuously monitor, engage, and drive the performance of all departments by tracking measurable financial, operational, and other business metrics.- Enhance Sales Operations: Improve the efficiency of sales operations by aligning with Sales Force Excellence initiatives, ensuring the achievement of secondary sales goals, and ensuring timely and accurate collection of sales and stock statements.- MIS & Reporting Data Collection and Integration: Lead the effort to collect and integrate data from various departments (sales, marketing, finance, operations, etc.) to ensure a comprehensive and accurate reporting process.- Facilitate Data-Driven Decision-Making: Use the insights derived from MIS reports to guide leadership in making data-driven decisions- Team Management Identify Staffing and Capability Requirements for the Team: Regularly evaluate the current team's strengths, skill sets, and areas for development.- Understand the evolving needs of the business and forecast staffing requirements based on upcoming projects, initiatives, and company goals.- Systematically Allocate Tasks, Review Performance, Encourage Initiatives, and Recognize Good Work: Effectively distribute tasks according to each team member's strengths and expertise. Set clear performance expectations and regularly monitor progress.- Business Acumen Sales & Marketing Leadership: Expertise in driving revenue growth, managing P&L, business planning, product lifecycle management, go-to-market strategies, and sales training.- Market Expertise: In-depth understanding of the Indian formulations market, including branded generics, emerging therapies, market trends, and the regulatory landscape.- Regulatory Knowledge: Strong grasp of Indian pharma regulations (DCGI, FDA, GMP) and compliance standards for formulations.- Stakeholder Management: Building and nurturing relationships with healthcare professionals, distributors, regulatory authorities, and KOLs. Skilled in managing KOL engagement to enhance brand credibility and market positioning.

Position: Talent Partner - Manufacturing, Power & Energy, Pharma/Healthcare Working Model: 2-3 days from office (Gurgaon), rest remote About the Role: - We are seeking dynamic recruiters with experience in hiring for Manufacturing, Power & Energy, and Pharma/Healthcare sectors. - The role demands strong sourcing capabilities, stakeholder management, and a deep understanding of industry-specific talent pools. - You will work closely with hiring managers to ensure quality and timely closures. Key Responsibilities: - Manage end-to-end recruitment process - sourcing, screening, interviewing, offer negotiation, and onboarding support. - Build and maintain a strong network of candidates within the manufacturing, power, energy, and pharma/healthcare sectors. - Partner with business stakeholders to understand hiring needs and define job specifications. - Use a variety of sourcing methods (LinkedIn, job boards, internal databases, referrals) to attract top talent. - Maintain and update recruitment reports, trackers, and dashboards. - Ensure an excellent candidate experience throughout the hiring journey. Key Requirements: - 2 to 6 years of recruitment experience, with at least some exposure to the manufacturing, power & energy, or pharma/healthcare sectors. - Ability to handle multiple roles across levels (mid to senior hiring experience is a plus). - Strong communication, interpersonal, and stakeholder management skills. - Experience working on ATS (Applicant Tracking Systems) is a plus. - Self-driven and able to work in a hybrid setup with minimal supervision.

Job Title: Regional Credit Manager - Commercial Vehicles Location: Gujarat, Rajasthan, Madhya Pradesh, Maharashtra Experience: Experience Requirement, 12-15 years] Industry: Commercial Vehicles Finance Currently working in Bank/NBFC as Area Credit Manager/Regional Credit Manager Key Responsibilities: - Evaluate creditworthiness of customers and approve loan applications for commercial vehicl financing. - Analyze financial data, business models, and risk factors to ensure sound credit decisions - Manage and mentor a team of credit analysts across the region - Collaborate with sales and operations teams to align credit policies with business goals - Monitor portfolio health, ensuring compliance with company policies and regulator requirements. - Conduct periodic reviews and implement strategies to minimize delinquencies Required Skills: - Strong understanding of credit analysis in the commercial vehicles/automotive finance sector - Excellent financial modeling, risk assessment, and decision-making skills - Team management and stakeholder collaboration abilities - In-depth knowledge of industry-specific regulatory frameworks Qualifications: - Graduate, MBA in Finance/CA or equivalent qualification - Proven track record in regional credit management or similar roles