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Aayuv Technologies
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Associate - Customer Support and Backend Operations

Associate - Customer Support and Backend Operations

Aayuv Technologies

0 - 2 years

|

1 - 2 Lacs

Posted:None| Platform:

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Skills Required

freshers customer support escalation management email support crm tools eod reports customer service ms excel report preparation problem solving backend operations chat support communication skills client coordination appointment scheduling call support sod reports

Work Mode

Work from Office

Job Type

Full Time

Job Description

Associate Customer Support

Key Responsibilities

Associate Customer Support:

Handle customer inquiries via chat, calls, and emails, ensuring timely and effective resolutions.
Understand customer needs and deliver high-quality support to ensure customer satisfaction.
Identify opportunities for upselling relevant services based on interactions.
Take complete ownership of issues and ensure smooth customer journeys.

Associate Backend Operations:

Oversee backend processes including appointment confirmations, client coordination, and escalation handling.
Prepare and maintain Start-of-Day (SOD) and End-of-Day (EOD) reports.
Coordinate with insurers for OPD claims and manage inclusions/exclusions efficiently.
Communicate with corporate customers and internal stakeholders to ensure seamless operations.

Eligibility Criteria

Bachelor’s degree in any discipline (Graduation Year: 2022, 2023, or 2024).
Minimum 60% aggregate throughout academics.
Availability for immediate joining or within 1 week.

Required Skills

Excellent verbal and written communication skills in English.
Ability to multitask, prioritize, and perform under pressure.
Basic proficiency in MS Excel and good analytical skills.
Self-motivated with a strong sense of ownership and accountability.

Who Can Apply

Freshers or candidates with up to 2 years of experience in customer support or backend operations.
Individuals comfortable working in a fast-paced startup environment and ready to take on responsibilities independently.

Why Join ekincare?

Competitive salary and benefits.
Opportunity to work with renowned brands and cutting-edge health-tech solutions.
Fast-track growth and learning in an innovative startup ecosystem.
Be part of a purpose-driven company transforming employee healthcare across India.

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Aayuv Technologies

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