Associate - Customer Support and Backend Operations Aayuv Technologies

0.0 - 2.0 years

1 - 2 Lacs

hyderabad

Work from Office

We are seeking dynamic and motivated individuals to join our team as Associate Customer Support and Associate Backend Operations . The ideal candidates will possess excellent communication skills, a problem-solving mindset, and the ability to thrive in a fast-paced startup environment. Key Responsibilities Associate Customer Support: Handle customer inquiries via chat, calls, and emails, ensuring timely and effective resolutions. Understand customer needs and deliver high-quality support to ensure customer satisfaction. Identify opportunities for upselling relevant services based on interactions. Take complete ownership of issues and ensure smooth customer journeys. Associate Backend Operations: Oversee backend processes including appointment confirmations, client coordination, and escalation handling. Prepare and maintain Start-of-Day (SOD) and End-of-Day (EOD) reports. Coordinate with insurers for OPD claims and manage inclusions/exclusions efficiently. Communicate with corporate customers and internal stakeholders to ensure seamless operations. Eligibility Criteria Bachelor’s degree in any discipline (Graduation Year: 2022, 2023, or 2024). Minimum 60% aggregate throughout academics. Availability for immediate joining or within 1 week. Required Skills Excellent verbal and written communication skills in English. Ability to multitask, prioritize, and perform under pressure. Basic proficiency in MS Excel and good analytical skills. Self-motivated with a strong sense of ownership and accountability. Who Can Apply Freshers or candidates with up to 2 years of experience in customer support or backend operations. Individuals comfortable working in a fast-paced startup environment and ready to take on responsibilities independently. Why Join ekincare? Competitive salary and benefits. Opportunity to work with renowned brands and cutting-edge health-tech solutions. Fast-track growth and learning in an innovative startup ecosystem. Be part of a purpose-driven company transforming employee healthcare across India.

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