Associate- Operations

• Positions:

1. Associate Customer Delight (Support)
2. Associate Backend Operations
3. Associate- Claims

• Location:

  Hyderabad

• Reporting to:

  Respective Managers (Customer Support, Backend Operations, Claims)

• Salary range:

  2.74LPA

• Working Days:

  6 days a week

Eligibility Criteria for both positions:

• Qualification: Any Graduate
• Passing Year: 2020, 2021, 2022, 2023, 2024 & 2025
• Work Experience: 0 to 6 months
• Joining Month: We have openings every month as it is an ongoing requirement
• No of Openings: 10

Responsibilities:

1. Associate Customer Delight (Support):

• Handle customer queries via chat, calls, and emails
• Identify customer needs, resolve issues, and provide appropriate solutions
• Generate revenue through upselling and understanding customer requirements
• Analyse situations and make business decisions to ensure a seamless customer experience

2. Associate Backend Operations:

• Manage backend operations including appointment confirmations, client coordination, and escalations
• Prepare SOD & EOD reports and follow up on inquiries
• Coordinate with insurers for OPD claims and understand inclusions/exclusions
• Communicate effectively with corporate clients and internal stakeholders

3. Associate- Claims:

• Handling OPD Insurance claims adjudication process with 100% accuracy.
• Auditing the process to eradicate errors.
• Handling Ad-hoc requests from internal teams and closing them as a priority.
• Coordinate with the Insurer on Inclusions/exclusions, and rejection/approval of claims.
• Effective communication with customers, handling customer queries and communications to customer.
• Documentation of reports and invoices as per the regulations.

Must skills:

• Good communication skills in English and multi-tasking ability
• Sound confident, energetic and have patience all through the day
• Friendly, calm under pressure, and effective communication with customers
• Ability to probe and comprehend the issue or situations
• Flexible to changes and adapt to new methods as per requirement

Ideal candidate:

• Excellent attention to detail with good typing speed
• Good Excel and presentation skills
• Someone who is good at selling and can be self-motivated, take initiative, flexible to accommodate new methods, and responsibilities as and when the role demands
• Decision-making and prioritization
• Strong problem-solving, critical thinking, and analytical reasoning abilities
• Build and develop relationships with internal & external, so that faster resolution can be provided to the customer

Career opportunities:

• Play a key role in a successful high-growth startup
• Be at the forefront of new-age health tech
• Enjoy attractive compensation, incentives, health, and fitness-sponsored benefits