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Associate Customer Success Consultant

Associate Customer Success Consultant

Sage

1 - 2 years

3 - 8 Lacs

bengaluru

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

saas management tracking word portfolio onboarding engagement drive retention support engineering standardization service analysis communication finance accounting sage technology ai reports video

Work Mode

On-site

Job Type

Part Time

Job Description

About Fyle
We are Fyle, a B2B SaaS company founded by startup veterans. We’re an expense management platform that wants to eliminate even a second spent on tracking and managing employee expenses. With thousands of customers, we are operating in a multi-billion dollar market that is ripe for disruption. We’re building a unique product that’s growing and evolving constantly, and we want an awesome Associate Customer Success Consultant to help us spread the word! Key responsibilities The Associate Customer Success Consultant will manage a diverse set of customer accounts across North America and will broadly be responsible for the following priorities. Customer Account Management

Manage a portfolio of accounts across North America and be accountable for all

portfolio level activities

Work with the onboarding team to bring in customers seamlessly onto Fyle and ensure

they have the resources they need to start using the platform

Maintain good account health which includes onboarding, product adoption &

utilization, on-time guidance, user confidence, and account renewal / growth

Manage and convert PoCs (proof of concept) successfully

Customer Engagement and Advocacy

Drive product adoption, increasing confidence and trust in Fyle amongst users

Develop customer relationships that promote retention and loyalty

Support internal teams with customer advocacy. Reach out to customers to request

feedback and garner online reviews, testimonials, case studies

Manage Bugs and feature requests to closure. Participate in CS-Engineering, CS Product forums to prioritize, raise and track these to closure

Process Standardization

Monitor key health parameters related to customer usage, support performance, user

feedback and account engagement, and take appropriate action to align with health targets

Provide appropriate customer context for features, bugs and service requests

Work with support and product teams to de-escalate customer situations

Manage all customer escalations and red flags to closure

#LI-AN1

Key Responsibilities

Role requirements

Relevant work experience: 1-2 years

Good structure and analysis

Great communication

Prior experience in helping and guiding customers

Willingness to work in the US West Coast business hours

Awareness of finance processes and accounting knowledge - beneficial to possess

Prior customer facing experience in North America / EU region

Comfortable working with C-Suite Executives

#LI-AN1

Function

Customer Operations

Country

India

Office Location

Bangalore

Work Place type

Hybrid

Advert

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com. Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

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Associate Customer Success Consultant