Associate Customer Success Consultant

• Manage a portfolio of accounts across North America and be accountable for all
  

• Work with the onboarding team to bring in customers seamlessly onto Fyle and ensure
  

• Maintain good account health which includes onboarding, product adoption &
  

• Manage and convert PoCs (proof of concept) successfully
  

• Drive product adoption, increasing confidence and trust in Fyle amongst users
• Develop customer relationships that promote retention and loyalty
• Support internal teams with customer advocacy. Reach out to customers to request
  

• Manage Bugs and feature requests to closure. Participate in CS-Engineering, CSProduct forums to prioritize, raise and track these to closure
  

• Monitor key health parameters related to customer usage, support performance, user
  

• Provide appropriate customer context for features, bugs and service requests
• Work with support and product teams to de-escalate customer situations
• Manage all customer escalations and red flags to closure
  

Key Responsibilities Role Requirements

• Relevant work experience: 1-2 years
• Good structure and analysis
• Great communication
• Prior experience in helping and guiding customers
• Willingness to work in the US West Coast business hours
• Awareness of finance processes and accounting knowledge - beneficial to possess
• Prior customer facing experience in North America / EU region
• Comfortable working with C-Suite Executives