Associate Customer Success Consultant

• As an Associate Customer Success Consultant (Onboarding) at Fyle, you will play a critical role in helping customers realize value from their investment in Fyle

• You will work closely with Customer Success Consultants, and cross-functional teams to support customers through the onboarding process, ensuring they have a smooth experience and reach go-live successfully

Why Join Fyle x Sage

• you'll define the next-generation frontend architecture powering one of the world s most intuitive expense management platforms
• Work with high-caliber engineers, designers, and product thinkers in an environment that values craftsmanship, autonomy, and impact
• you'll operate with the agility of a startup and the reach of a global enterprise shaping the frontend experience for thousands of businesses worldwide
• This is a great opportunity for someone early in their career to learn and grow in the field of Customer Success while contributing directly to customer outcomes

What we're Looking For

• Customer Skills 1 3 years of experience in a customer-facing role (onboarding, implementation, or SaaS support preferred)
• Strong communication skills with empathy and customer-first approach
• Ability to manage multiple accounts in parallel with attention to detail
• Willingness to learn how to handle escalations and work with senior team members to resolve concerns

Functional Skills

• Basic understanding of Customer Success practices
• Familiarity with SaaS products Ability to collaborate effectively with multiple stakeholders
• Tools(Good to have) Exposure to project management tools (eg, ClickUp, Jira, Asana)
• Familiarity with customer success platforms (eg, FreshSuccess, Gainsight, Totango) is a plus

Who Can Apply

• Willing to work in North America shift
• 1 3 years of relevant professional experience in customer-facing roles
• Eager to learn, adaptable, and motivated to grow into a consultant-level role