Associate, Customer Experience

As an Associate, Customer Experience at WorldatWork, you will play a crucial role in responding to inbound customer inquiries through emails and phone calls. Your primary responsibility will be to maintain a positive and professional attitude towards customers while providing helpful information, answering questions, and resolving customer complaints. You will need to have a strong understanding of WorldatWork products and be able to assist customers with various topics related to certification, education, events, publications, and more. Key Responsibilities: - Maintain a positive and professional attitude towards customers at all times. - Respond promptly to a high volume of ongoing customer inbound emails and phone calls. - Acknowledge and resolve customer complaints. - Have in-depth knowledge of WorldatWork products. - Answer customer questions on various topics. - Process orders, forms, applications, and other requests from B2C customers. - Provide basic troubleshooting and setup assistance to customers. - Keep accurate records of customer interactions and continuously gather and document customer feedback. - Provide support with the shipping and distribution of customer support materials. - Communicate and coordinate with colleagues as necessary. - Provide feedback on the efficiency of the customer service process. - Other duties as assigned. Qualifications: - Bachelor's degree preferred. - 2-3 years of experience in a customer support role, with sales experience preferred. - Strong proficiency in windows-based applications like MS Word, Excel, Outlook, and Teams. - Experience working with CRMs like Salesforce and marketing automation tools highly desired. - Experience in the educational or human resources discipline is a plus. - Drive, curiosity, resilience, coach-ability, and attention to detail. - Excellent communication, writing, and people skills. - Goal-oriented work ethic committed to achieving organization goals both individually and as part of a team. As an Associate, Customer Experience at WorldatWork, you will need to be a proactive and independent problem solver with strong time management skills. You should have a passion for serving and helping customers, excellent communication skills, and be dedicated to continuous learning and improvement. Your ability to work independently as well as within teams will be crucial for success in this role. Please note that the above information is a general overview of the job description at WorldatWork and is not meant to be a comprehensive inventory of all duties and responsibilities. Employment at WorldatWork is voluntary and at-will.,