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Job Description Associate Consultant, Policy Management AXA XL is looking for talented individuals to provide high quality administrative support to various businesses we support. Role holder provides support to Middle Office / Underwriting and ensures that the administrative processes for the policy lifecycle are run efficiently and at a high-quality level to serve internal and external stakeholders. They also act as subject matter expert. The role is meant to be self-directed. What You’ll Be DOING What will your essential responsibilities include? Interpreting policy & handover documents such as slips, endorsements, declarations, reports and updating policy management systems with the information. Preparing pricing models when applicable. Where relevant, preparing insurance documents/reports to be shared with external clients. Communicating with underwriters and MO to help resolve queries and working with team members to help them with resolution and meeting turnaround time. Might be supporting more than one team, offering support across various products, countries, regions, departments and/or functions OR handing a particular product or line of business. Proactive problem-solving to balance and manage stakeholders’ expectations with agreed service standards. Acting as a Subject Matter Expert and a role model on process and tools used and/or providing long-term support to other team members on top of daily duties. Performing quality checks on tasks performed by colleagues. Preparing and maintaining documentation of the existing and future processes, including detailed process maps. Getting involved in transitions, planning & execution as applicable. Constantly elaborating existing processes and looking for improvement opportunities. Getting involved in testing and sharing results. Looking to engage in projects and opportunities to collaborate with other individuals/teams in the department. Adhering to Service Level Agreements and quality targets set by Global Operations in agreement with Middle Office / Underwriting. Using workflow and time-tracking tools to ensure proper work organization and reporting. Supporting in different time zone to provide coverage to business as applicable. Since this is a self-directed role, the scope may vary depending on the need. You will report to the Manager, Policy Management. What you will BRING We’re looking for someone who has these abilities and skills: Required Skills And Abilities: Graduate in any discipline, preferably in Insurance, Commerce or Finance & Accounting. Candidate with relevant years of experience within AXA XL. Very good knowledge of Insurance/Underwriting. Excellent knowledge of policy management tools. Ability to read and comprehend insurance industry related correspondence and memos. Excellent understanding of the line of business supported. Required Skills And Abilities: Excellent written and verbal communication skills. Confidence to speak up in team meetings as well as with senior colleagues and stakeholders. Problem-solving attitude, great work organization skills. Outstanding analytical skills and ability to work self-supportedly and under own initiative. Ability to support the team manager from the technical perspective as an SME. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability. Show more Show less
