Associate Consultant

What You'll Do

Oversee the implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools/techniques.

As a member of the Avalara Implementation team your goal is to provide world-class service to our customers. You will live by our cult of the customer philosophy and will increase the satisfaction of our customers. As part of the Implementation Team, you'd focus on New Product Introductions, with enhanced focus on customer onboarding.

You will work from Pune office 5 days in a week. You will report to Manager, implementation
What Your Responsibilities Will Be

• You will have to lead planning and delivery of multiple client implementations simultaneously.
• You will have to ensure that customer requirements are defined and met within the configuration and the final deliverable.
• You will have to coordinate between internal implementation and technical resources and client teams to ensure smooth delivery.
• You will have to assist clients with developing testing plans and procedures.
• You will have to train clients on all Avalara products and services including the ERP and e-commerce integrations (called "AvaTax connectors").
• You will have to demo sales and use tax products, including pre-written and custom-built software applications.
• You will have to support customers' success by answering application questions, tracking issues, monitoring changes, and resolving or escalating problems according to company guidelines.
• You will have to provide training and end-user support during customer onboarding.
• Given our clientele based in US/UK, you are ready to work in shifts as per business requirement.

What You'll Need to be Successful

• 2-5 years of software implementation within the B2B sector.
• Bachelor's degree (BCA, MCA, B.Tech) from an accredited college or university, or equivalent career experience.
• Experience in implementing ERP solutions.
• Understanding of the tax, tax processes, data and systems concepts complex issues related to them.
• Experience in techno functional role and the capability of translating our requirements to technical configurations.
• Flexibility and a willingness to immerse themselves in the detail of projects to quickly.
• Personify the Avalara Success Traits: Ownership, Simplicity, Curiosity, Adaptability, Urgency, Optimism, Humility.

Preferred Qualifications

• Install and configure the following ERPs: WooCommerce, Sage 100, Sage Intacct, Dynamics GP, D365 Sales, D365 Business Central, Salesforce Sales Cloud, NetSuite, QuickBooks, along with the ability to explain the various configuration options and demonstrate sales order/invoicing processes.
• Experience with Tax Automation: lead the implementation of tax engines, returns and/or exemption certificate systems for Avalara, Tax Jar, Vertex, or similar software.
• Knowledgeable in APIs.