Associate, Conference Center

JPMorgan Chase Bank

0 - 3 years

3 - 7 Lacs

hyderabad

Posted:1 month ago| Platform:

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Skills Required

audio visual usage client satisfaction event management customer service event planning management ms office operations catering

Work Mode

Work from Office

Job Type

Full Time

Job Description

Coordinate meetings and events within the designated center, collaborating with catering, audio visual, and facilities teams.
Meet and greet clients daily, providing personalized, high-touch customer service.
Adhere to operational standards established for the Conference Center.
Handle day-to-day challenges proactively and ensure maximum space utilization.
Maintain a professional, flexible, "can-do" level of service.
Participate in daily operations meetings and weekly reviews.
Execute pre-conference and post-conference calls/meetings as applicable.
Manage space issues and escalate unresolved issues to the manager.
Cover reception desk functions, including answering calls and returning emails promptly.
Master the usage of EMS (Event Management System) for reservations and reporting.
Provide weekly/monthly reports, including MIS reports, event forecasts, and event history.

Required qualifications, capabilities, and skills

5+ of experience in 5-star hotels, event planning, or food & beverage with high-touch customer service.
Ability to manage guest experience and expectations with tact and diplomacy.
Highly organized with the ability to multi-task and prioritize effectively.
Working knowledge of audio-visual systems.
Flexibility to thrive in a fast-paced, diverse environment.
Proficiency in MS Office; knowledge of EMS booking system
Willingness to work flexible shifts covering conference center hours and locations.

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