Associate - Business Analyst

As a candidate for this position, you will be responsible for leading and managing teams effectively. Your role will involve handling people management tasks and demonstrating strong leadership skills. Additionally, you should have proficient knowledge of tools such as PowerPoint and Excel to support your work. Key Responsibilities: - Manage and lead teams with strong leadership skills. - Utilize your knowledge of PPT and Excel for effective communication and data analysis. - Resolve conflicts efficiently and communicate professionally with clients. - Handle client escalations and sensitive cases with a high level of professionalism. - Demonstrate in-depth understanding of CSAT, SLA, and Quality standards. - Apply problem-solving and analytical skills to address challenges effectively. - Present information clearly and analyze data proficiently. - Collaborate with other departments effectively through strong communication and interpersonal skills. Qualifications Required: - Strong leadership and team management skills. - Proficient knowledge of PPT and Excel. - Excellent communication and conflict resolution abilities. - In-depth knowledge of CSAT, SLA, and Quality standards. - Excellent problem-solving and analytical abilities. - Effective communication and interpersonal skills for cross-department collaboration.,