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Associate - Business Analyst

Associate - Business Analyst

EXL

2 - 6 years

0 Lacs

noida uttar pradesh

Posted:12 hours ago| Platform: Shine logo

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Skills Required

team management people management excel sla quality presentation skills effective communication interpersonal skills strong leadership proficient knowledge of ppt excellent communication conflict resolution abilities client escalations handling in depth knowledge of csat problemsolving abilities analytical abilities analysis skills

Work Mode

On-site

Job Type

Full Time

Job Description

As a successful candidate for this role, you will be responsible for leading and managing teams with strong leadership skills. Your role will involve managing people effectively, utilizing your proficient knowledge of PPT and Excel for efficient operations. You will be expected to demonstrate excellent communication skills and adept conflict resolution abilities. Key Responsibilities: - Handle client escalations and sensitive cases professionally - Utilize in-depth knowledge of CSAT, SLA, and Quality metrics - Demonstrate excellent problem-solving and analytical abilities - Utilize proficiency in presentation and analysis skills - Collaborate effectively with other departments using strong communication and interpersonal skills Qualifications Required: - Strong leadership and team management skills - Proficient knowledge of PPT and Excel - Excellent communication and conflict resolution abilities - In-depth knowledge of CSAT, SLA, and Quality metrics - Excellent problem-solving and analytical abilities - Proficiency in presentation and analysis skills - Effective communication and interpersonal skills for cross-department collaboration,

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EXL

Business Process Management / Analytics

New York

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Associate - Business Analyst