Associate, Application Support, Technology And Operations

Business Function

Job Purpose

• Provide Application support for banking applications
• Aware of application used in T&M, Custody and PCM Clearing business functions
• Technical support for UAT, Production and Project specific requirements
• Should have knowledge of various regulatory applications used by business functions. Should be aware of regulatory applications
  

Key Accountabilities

• Provide Application support for production issues
• Co-ordinate with application echo partners/vendors & bank’s internal units in issue resolution in the production and UAT environment
• Participate in project. To be part of requirement gathering, solution designing, Project development and end to end deliveries
• Publish regular project / issue updates to all stakeholders
• Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets
• The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience
• Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports – Weekly, Fortnightly, Monthly Quarterly and Annual and providing support to business units
• Maintaining production access and coordinating for change management process steps. BCP, DR activities
• Participate in Audit activities
  

Job Duties & Responsibilities

• Provide Application support for production issues
• Co-ordinate with application echo partners/vendors & bank’s internal units in issue resolution in the production and UAT environment
• Participate in project. To be part of requirement gathering, solution designing, Project development and end to end deliveries
• Publish regular project / issue updates to all stakeholders
• Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets
• The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience
• Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports – Weekly, Fortnightly, Monthly Quarterly and Annual and providing support to business units
• Maintaining production access and coordinating for change management process steps. BCP, DR activities
• Participate in Audit activities
  

Requirements

• 7+ years of experience in Application Support from Technology domain
• The role should have good knowledge, Linux, Windows, PL/SQL developer, Oracle 12/19 enterprise edition
• The candidate should have knowledge of scripting and infrastructure components like networking, virtual private cloud, VDI, SFTP and storage systems i.e. SAN etc
• Experience in JIRA
• Good communication skills to interact with different business units as well as internal technology team
  

Education / Preferred Qualifications

• Minimum Qualification- Diploma or Graduate in any stream
  

Core Competencies

• Thorough knowledge of Reports generated under Banking domain under different business units
• Possess Strong problem solving, analytical skills with an ability to handle multiple tasks & prioritize accordingly
• In depth knowledge of Banking Platforms architecture
• Demonstrated ability to effectively communicate, trouble shoot, and problem solve with clients throughout the implementation process
• Planning & execution
• 24x7 availability & work culture
• Proactive follow-ups till completion with quality within timeframes
  

Technical Competencies

• Experience in Linux, Windows, PL/SQL developer, Oracle 12/19 enterprise edition
• Knowledge of scripting and infrastructure components like networking, virtual private cloud, VDI, SFTP and storage systems i.e. SAN etc
• Knowledge of JIRA and monitoring tools
  

Primary Location

Job

Schedule

Job Type

Job Posting