Associate, Application Support, Technology And Operations

Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job Purpose* Provide Application support for banking applications.* Aware of application used in T&M, Custody and PCM Clearing business functions.* Technical support for UAT, Production and Project specific requirements.* Should have knowledge of various regulatory applications used by business functions. Should be aware of regulatory applications.Key Accountabilities* Provide Application support for production issues.* Co-ordinate with application echo partners/vendors & bank’s internal units in issue resolution in the production and UAT environment.* Participate in project. To be part of requirement gathering, solution designing, Project development and end to end deliveries.* Publish regular project / issue updates to all stakeholders.* Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets.* The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience.* Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports – Weekly, Fortnightly, Monthly Quarterly and Annual and providing support to business units.* Maintaining production access and coordinating for change management process steps.
BCP, DR activities* Participate in Audit activities.Job Duties & Responsibilities* Provide Application support for production issues.* Co-ordinate with application echo partners/vendors & bank’s internal units in issue resolution in the production and UAT environment.* Participate in project. To be part of requirement gathering, solution designing, Project development and end to end deliveries.* Publish regular project / issue updates to all stakeholders.* Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets.* The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience.* Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports – Weekly, Fortnightly, Monthly Quarterly and Annual and providing support to business units.* Maintaining production access and coordinating for change management process steps. BCP, DR activities* Participate in Audit activities.Requirements * 7+ years of experience in Application Support from Technology domain* The role should have good knowledge, Linux, Windows, PL/SQL developer, Oracle 12/19 enterprise edition.* The candidate should have knowledge of scripting and infrastructure components like networking, virtual private cloud, VDI, SFTP and storage systems i.e. SAN etc.* Experience in JIRA* Good communication skills to interact with different business units as well as internal technology teamEducation / Preferred Qualifications * Minimum Qualification- Diploma or Graduate in any stream.Core Competencies * Thorough knowledge of Reports generated under Banking domain under different business units* Possess Strong problem solving, analytical skills with an ability to handle multiple tasks & prioritize accordingly.* In depth knowledge of Banking Platforms architecture* Demonstrated ability to effectively communicate, trouble shoot, and problem solve with clients throughout the implementation process.* Planning & execution* 24x7 availability & work culture* Proactive follow-ups till completion with quality within timeframesTechnical Competencies * Experience in Linux, Windows, PL/SQL developer, Oracle 12/19 enterprise edition.* Knowledge of scripting and infrastructure components like networking, virtual private cloud, VDI, SFTP and storage systems i.e. SAN etc* Knowledge of JIRA and monitoring tools.