Assoc-Tech Ops Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Key Responsibilities

• Reporting into the Senior Service Delivery Manager – a key stakeholder – and working closely to deliver goals

• Ensures that Service Delivery work meet the agreed quality standards of documentation and reporting

• Assists in problem solving of issues and undertakes the development and deployment of preventative maintenance procedures

• Adds to continuous service improvement by maintaining standard methodologies and knowledge repositories.

• Performs all technical aspects to supports infrastructure implementations, deployments and technologies related to dynamic infrastructure platforms

• Responsible for troubleshooting capacity and availability issues, various moves/adds/changes

• Contribute to creation of technical design/implementation documentation

• Participates in test planning and execution

• Fix infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc

• Recognise opportunities to embrace innovative technologies

• Interact with members of other technical teams to ensure customer issues are dealt with thoroughly and effectively

• Create draft knowledge management articles for QA with resolutions and workarounds

• Record, track and update call information on a service management tool

• Handling escalations and solving problems including major incidents and high priority calls

• Ensure robust process and check points followed to make sure asset management work meet the agreed quality standards of documentation and reporting.

• Ensure the quality and timely repair of the devices as per the warranty guidelines.

• Plan and support streaming events

• Perform core technical duties to support infrastructure implementations, deployments and technologies related to dynamic infrastructure platforms.

• Participate in troubleshooting capacity and availability issues, various moves/adds/changes, server software installation and configuration.

Minimum Qualifications

• 10 plus years of hands-on experience in similar role with a variety of operating systems & network protocols

• Practical application using Agile or other rapid application development methods

• Prior experience performing as an Engineer within a product engineering organisation

• Specific technical knowledge of Windows and/or IOS

• Expert Active Directory and Group Policy knowledge

• Expert Windows OS skills and knowledge

• Expert MAC OS skills and knowledge

• WSUS patching and remediation experience.

• Excellent Android/Apple iOS skills and experience with MDM and JSS

• Expert Knowledge of Office 365 centralized deployments and release management

• Basic knowledge of corporate network topologies

• Basic knowledge of Firewalls and VPN technologies

• Experience in use and support of EUC applications and enterprise EUC management toolsets

• Experience of deploying and support of desktop images and applications to enterprise managed EUC estates

Preferred Qualifications

• University Degree in Computer Science, Information Systems, or another related field

• Microsoft & Apple accreditations

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.