Assistant Vice President

Job Description

Job Information FULL-TIME PART-TIME HOURS PER WEEK (Wherever Required) Language Preference (If Any): For US Employees Only EXEMPT NONEXEMPT Primary Role & Responsibility Minimum Qualification Key Accountabilities And Responsibilities Lead and manage the day-to-day operations of the Accounts Receivable Function, primarily focusing on Credit Control, Collection, Debt Management, Order to Cash. Key responsibilities will include - Delivery management Driving Transformation and Innovation Client satisfaction and relationship Contract & Process Compliance Identify opportunities for Organic growth, support account expansion. Partner with client to plan and execute strategic initiatives. Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related activities. Understands what it takes to manage a business and uses the insights to gain better understanding of a client’s need and to position the right offerings to bring value to the client. Ensure implementation of best practices in the areas of People, Process, Technology and Controls Ensure and manage process performance and service levels. Working closely with the Practice teams to deliver all Transformation projects. Work with team to arrive at new opportunities for better efficiency to the client. Manage performance and talent pipeline within the team to meet business needs. Support RFPs, client presentations etc. as F&A domain expert for new pursuits. CA/ CPA/ Postgraduate in Finance or equivalent Technical Skills Desirable Skills Desired Outcomes 18+ years of proven experience in BPO in a global complex environment/experience vary depending on the qualification Should have led large client delivery/portfolio delivery in the F&A space 80-100 FTEs Subject matter expert in the F&A domain – with expertise in Credit Control, Collection, Debt Management, Order to Cash and Accounts Receivable Understanding of US Insurance market (Preferably Personal and Commercial Line) Understanding of London Insurance market Should have good exposure of latest tools and technologies on F&A towers (SAP S4HANA, Blackline, etc.) Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA), Alteryx etc. Leadership skills in a multicultural environment managing Global/Regional Delivery Ability to influence senior business stakeholders at the client end. Strong relationship building, communication, and influencing skills. Ability to bring innovation to challenges and to overcome problems and obstacles and produce desired outcomes with limited direction - Strong commercial awareness and project management ability Experience in change management. Transformation mindset Exceeding revenue and margin goals Customer satisfaction with service provided Meeting all process targets and service levels along with positive customer VOC Meeting transformation goals leading to automation growth Develop Leadership team including effective Talent Management processes Ensure compliance requirements as required by EXL and client Ensure engagements have the relevant resource and expertise deployed for the contractual requirements. Leading multiple Service lines for a large Account in a matrix reporting relationship. Prior experience in an MNC or BPO work culture. Prior experience of managing P&C Insurance Client/London market insurance client Show more Show less