Greetings from Digifocal...!!! Please find the below job description: Strong expertise in cybersecurity, networks, servers, and virtualization: Experience in firewall and antivirus implementation SOC2 & PCI DSS compliance knowledge is a must IT Infrastructure design, disaster recovery, and hybrid solutions Incident management and BCP/DR strategies Strong communication and leadership skills Key Responsibilities: IT Infrastructure Management Maintain and secure IT systems, ensuring high availability. Cyber & Information Security Implement firewalls, antivirus, and security measures to protect data. Compliance & Licensing Manage SOC2, PCI DSS , and software licensing. Incident & Risk Management Handle end-to-end incident response and BCP/DR practices. IT Project & Budget Management Plan and execute IT projects while managing budgets. Cloud & Virtualization Technologies – Work with AWS, Office 365, MS Hyper-V, VMware . Server & Storage Management – Ensure efficiency of Windows Servers, SAN/NAS storage . IT Vendor & Service Management – Collaborate with service providers for smooth IT operations. Process Implementation – Improve IT workflows with ITIL processes (Change, Incident Management) . Training & Documentation – Conduct information security training and maintain IT documentation. Kindly note, this will be Night Shift Opportunity. Interested candidates kindly share their resumes on shikha@digifocal.in

Job Title: Compliance Manager Department: Compliance Position Summary: The Compliance Manager will support the Head of Compliance in overseeing regulatory adherence across all business operations. This role is critical in monitoring processes, managing audits, reviewing collection activity, leading training programs, and addressing compliance risks. The ideal candidate has a strong understanding of FDCPA, CFPB expectations, TCPA, UDAAP, and applicable state laws. Key Responsibilities • Regulatory Oversight: Monitor day-to-day operations to ensure full compliance with FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws. Support the implementation and maintenance of compliance policies, procedures, and control frameworks. • Audit & Monitoring: Conduct internal audits, account activity, and communication logs. Manage and prepare for external audits by clients or regulators. • Complaint Management: Investigate, document, and respond to consumer complaints from any channel (direct, CFPB, BBB, etc.). Analyse complaint trends and propose corrective actions. • Training & Awareness: Develop and deliver compliance training modules for new hires and ongoing employee certification. Collaborate with department leads to ensure consistent compliance culture. • Risk Assessment: Identify areas of potential compliance risk and escalate concerns with recommended mitigation strategies. Stay informed about regulatory changes and updates and communicate impacts to leadership. • Vendor & Data Privacy Oversight: Ensure third-party vendors handling consumer data adhere to company security and privacy protocols. Required Qualifications • Bachelors degree • 3 to 5 years of experience in a compliance or risk management role within a debt collection. • Deep knowledge of FDCPA, CFPB, TCPA, and UDAAP regulations. • Strong analytical and investigative skills. • Excellent written and verbal communication abilities. • Ability to manage multiple projects and deadlines.

Quality Analyst – Compliance | 3–5 yrs in debt collection compliance. Strong in International Debt Collection process. Lead audits, review processes, manage complaints, train teams & assess risks. Bachelor’s degree a must. Location: Thane.

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