Assistant Vice President

Basic Function

The AVP/ Sr AVP – Technology Service Delivery is a leadership role responsible for driving the delivery of leading-edge technology services and solutions across clients within Diversified Industries Group (Telecom, Media, Utilities etc). This is a business and client-facing role that demands a blend of technical expertise, stakeholder management, excellent verbal and written communication and innovative mindset to ensure high-quality, timely, and cost-effective service delivery. This role requires diverse set of responsibilities including Client RFP response, technology solution and pricing, program management, transition management, client technology financials.

Cloud

innovative thinking

cross-functional teams

Key Responsibilities

1. .

• Client-Facing Delivery Ownership:

  Develop and implement a comprehensive technology service delivery strategy along Growth, Transformation, Delivery and Risk that is aligned with Global Technology’s goals.

• Technology Solutions Ownership:

  Oversee delivery across multiple technological domains including:
• Cloud platforms and services
• Artificial Intelligence (AI) technologies
• Digital Workplace solutions
• Cloud Contact Center and AI
• Network infrastructure and services
• Client Interconnects

• Strategic Engagement & Innovation:

• Value driven engagement with business / clients
• Drive innovation in service delivery models and technology adoption.
• Partner with business operations and growth teams to identify opportunities where technology can enable agile and effective business delivery.

• Process Excellence & Quality Assurance:

• Collaborate with cross-functional teams to enhance service delivery processes, improve operational efficiency, and ensure adherence to quality standards, timelines, and budgets.

• Stakeholder Management:

• Build strong relationships with internal and external stakeholders, influencing decision-making and ensuring customer satisfaction.
• Drive monthly and quarterly reviews with Value driven metrics impacting business

• Communication & Influence:

• Demonstrate exceptional communication and influencing skills to articulate technology value propositions and drive consensus across diverse teams.

Required Skills & Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field; master’s degree preferred.
• Minimum of 12+ years of experience in technology service delivery, with at least 2 years in a leadership role.
• Innovative mindset with a passion for continuous improvement and strategic thinking.
• Candidate should have exposure and experience to work across few, or all technology domains listed below -
• Cloud platforms and services
• Artificial Intelligence (AI) technologies
• Digital Workplace solutions
• Contact Center technologies
• Network infrastructure and services
• Service Management & Tooling
• Observability & Analytics
• Proven experience in technology service delivery within Insurance / Healthcare / Utilities / Banking and Capital Markets or similar domains.
• Demonstrated ability to lead complex engagements and deliver high-impact solutions.
• Excellent communication, stakeholder management, and influencing skills.
• Certification in above-mentioned technologies, ITIL, PMP, or similar service delivery and project management methodologies