Posted:13 hours ago|
Platform:
On-site
Part Time
About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge ian rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What’s in it for YOU
Role Purpose
The role is responsible for managing Service Delivery for various AI & conversational channels such as GENAI, Live Chat, WhatsApp, etc. The Role is responsible for managing service levels including uptime, incident management, release management, compliance, BCP and DR practices for SBI Card customer & employee facing AI & conversational channels.
Role Accountability
Measures of Success
Technical Skills / Experience / Certifications
Competencies critical to the role
Qualification
Preferred Industry
IT Services
SBI Card
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Experience: Not specified
1.44 - 6.0 Lacs P.A.
Experience: Not specified
1.44 - 6.0 Lacs P.A.
