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Assistant Training Manager

Assistant Training Manager

Startek

5 - 10 years

4 - 6 Lacs

Kolkata

Posted:2 months ago| Platform:

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Skills Required

Training Need Analysis Training Management Team Handling Process Training Training Analysis Soft Skills Training TNA TNI Product Training Bpo Training TTT OJT Training Delivery Train The Trainer

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives. Develop and maintain relationships with stakeholders to identify training needs and develop solutions. Design and deliver process training, soft skills training, product training, and team handling sessions for clients. Conduct training analysis to measure program effectiveness and provide recommendations for improvement. Collaborate with cross-functional teams to integrate training into organizational processes. Desired Candidate Profile 5-10 years of experience in BPO/Call Centre industry or similar field. Strong understanding of TNA (Training Needs Analysis), TTT (Train the Trainer), OJT (On-the-job Training), TNI (Training Need Identification). Excellent communication skills with ability to handle diverse groups effectively. Interested candidate can apply at puja.vishwakarma@startek.com

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Assistant Training Manager