Assistant Training Manager

Job Title: Assistant Training Manager
Function: Human ResourcesLocation: Lonavala

Primary Purpose

We are seeking a dedicated and dynamic Assistant Training Manager with a specialty in Food & Beverage (F&B) Service and Housekeeping to join our team at Della Adventure & Resorts. The ideal candidate will have a strong background in departmental training, excellent communication skills, and a passion for delivering exceptional guest experiences.

Key Responsibilities
. Training Program Development: Design, implement, and evaluate comprehensive training programs for operational departments to ensure consistent and high-quality service.. Training Delivery: Conduct engaging and informative training sessions, workshops, and on-the-job training for new hires and existing staff.. Performance Monitoring: Regularly assess staff performance through evaluations, feedback, and observations, and provide coaching and support to help team members improve their skills and knowledge.. Standard Operating Procedures (SOPs): Develop, update, and enforce SOPs for Departments to maintain consistency and excellence in service delivery.. Cross-Department Collaboration: Work closely with department heads and management to identify training needs, develop training schedules, and ensure alignment with the resort's goals and standards.. Guest Experience Enhancement: Continuously monitor and improve service quality to enhance guest satisfaction and address any training-related issues that may affect the guest experience.. Training Materials: Create and update training manuals, guides, and other materials to support training initiatives.. Compliance: Ensure all training programs comply with industry standards, health and safety regulations, and company policies.. Reporting: Maintain accurate records of training activities, staff progress, and training outcomes, and provide regular reports to management.

Qualifications
. Education: Bachelor's degree in Hospitality Management, Training & Development, or a related field.. Experience: Minimum experience of 4-5 years as a departmental trainer or a professor in F&B Service and Housekeeping department from a reputed institute, luxury resort or hotel environment.

Minimum Qualification:

Minimum Job Experience:

Reporting to:

Travel: