Assistant Store Manager

Job Title: Assistant Store Manager
Location: CROSSWORD Bookstore, Panampilly Nagar
Department: Retail Operations
Reports To: Store Manager

Responsibilities

Store Operations & Customer Service

• Assist in managing the day-to-day operations of the bookstore.
• Ensure excellent customer service standards and enhance the customer experience.
• Handle customer queries, complaints, and feedback promptly.
• Support in visual merchandising, display planning, and maintaining store ambience.

Sales & Revenue

• Achieve and exceed sales targets as set by management.
• Monitor sales performance and suggest strategies to improve store revenue.
• Promote loyalty programs, offers, and events to increase footfall and engagement.

Inventory & Stock Management

• Oversee stock levels, replenishment, and inventory control.
• Coordinate with suppliers/distributors for timely stock availability.
• Assist in stock audits and ensure accuracy in stock records.

Team Leadership & Development

• Supervise store staff and assign daily responsibilities.
• Motivate, train, and develop team members for improved performance.
• Maintain shift schedules and ensure adequate staffing.

Events & Community Engagement

• Coordinate and manage in-store events such as book launches, author signings, and reading sessions.
• Build relationships with schools, colleges, and local communities for partnerships and outreach.

Compliance & Reporting

• Ensure adherence to company policies, procedures, and standards.
• Prepare and share daily/weekly/monthly reports with the Store Manager.
• Monitor cash handling, billing, and store security.

Qualifications & Skills

• Bachelor’s degree in Business, Retail Management, or related field preferred.
• 2–4 years of experience in retail, preferably in bookstores, lifestyle, or FMCG.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Passion for books, reading, and customer engagement.
• Knowledge of POS systems and basic MS Office tools.
• Ability to work flexible hours, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,913.23 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Provident Fund

Application Question(s):

• Do you have any experience in books/ Retail Industry?

Experience:

• Retail management: 2 years (Preferred)

Location:

• Ernakulam, Kerala (Preferred)