Assistant Store Manager

Role Overview: As the Assistant Store Manager at Traya, you play a crucial role in ensuring the smooth day-to-day operations at the clinic/store. Your main responsibility is to support the Store Manager in delivering excellent customer experiences, driving product understanding, and maintaining operational excellence at the clinic. Key Responsibilities: - Ensure every customer is welcomed and guided through their visit in a warm and professional manner - Help resolve any customer concerns or queries related to treatment, appointments, or products - Support in conducting scalp tests or consultations where required - Monitor daily store opening/closing activities - Ensure the clinic is clean, organized, and stocked with required inventory - Assist with managing appointments, walk-ins, and escalations - Support the coaching team in explaining treatment kits, product usage, and reorder benefits - Up-sell or recommend suitable products based on customer history and needs - Assist with kit making and app onboarding as needed - Coordinate with doctors, coaches, and the backend team to ensure seamless clinic functioning - Act as a point of contact in the absence of a manager - Maintain shift rosters and ensure timely updates are shared - Track footfall and daily sheets, and maintain MIS reports - Ensure accurate inventory management from receipt to usage - Raise any requirements for stock replenishment or support materials Qualifications Required: - Bachelor's degree in any field preferred - 1-3 years of experience in customer-facing roles (retail, wellness, healthcare) preferred - Strong communication and interpersonal skills - Basic knowledge of Excel and Google Sheets - Comfortable with tech-based processes such as app usage and CRM tools (Note: Any additional details about the company were not provided in the job description.),