About Rentokil PCI
Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024,Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.For more details: https://www.rentokil-pestcontrolindia.com
About The Role
- The ASM (with Team) shall be responsible for leading branch sales with a focus on new business, managing personal targets, and developing a high-performing sales team.s.
- The person will report to the Branch Manager and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities
Sales
- Plan sales activities to meet annual targets aligned with branch revenue, jobbing, and contract goals
- Ensure prompt response to enquiries and maximise conversion into orders
- Identify new prospects and convert them into customers
- Ensure the sales team conducts detailed inspections and prepares quotations per defined guidelines
- Review quotations to meet Gross Margin targets as per company norms
- Analyse sales trends and adjust sales plans on a monthly/weekly basis
- Achieve new sales productivity targets per CSE as defined in AOP
- Develop and maintain a strong sales pipeline based on conversion percentages
- Monitor and drive daily activities of the sales team to ensure achievement of set targets
Customer Relationship Management
- Achieve the renewal targets of the branch
- Promote upselling initiatives among team members to meet defined goals
- Conduct regular visits to existing customers with team members to strengthen relationships
- Ensure customer complaints are addressed by the sales team and appropriate support is provided
- Ensure regular updates to the MPG (Monthly Performance Grid) by the team Receivable Management
- Review daily collections and set actionable plans to meet timelines
- Ensure predefined DSO (Days Sales Outstanding) targets are met
- Oversee the timely submission of invoices and necessary acknowledgements
Team Development
- Conduct daily morning meetings to set the agenda
- Periodically review individual team member performance
- Conduct annual performance development reviews
- Analyse sales trends and design appropriate development plans
Team Administration & Monitoring Systems
- Ensure timely and accurate completion of reports and system updates (e.g., DSP)
- Oversee team attendance, leave approvals, sales sign-offs, and retention efforts
- Ensure adherence to safety protocols and completion of SRAs as per process
- Guide the team in setting correct customer expectations related to pest management
- Ensure accurate customer data capture
- Train the team to sell visits as per iCABS frequencies for calendar-based service planning
- Share cost sheets and material details with Operations; communicate customer expectations in advance
- Ensure all sales are visible in iCABS for execution and are scheduled in consultation with Service Planners
- Avoid customer commitments on scheduling without confirmation from planners
Key Result Areas
- Achieve Total Sales Targets (as per AOP)
- New Business Development & Upselling
- Achieve Renewal Target
- Maintain Gross Margin as per company norms
- Collection & DSO
- On-Time Invoice Submission
- Sales Team Development & Retention
Competencies (Skills Essential To The Role)
- Commercial Acumen & Customer Retention
- Result Orientation
- Self-Management
- Team Collaboration & Approachability
- Team Leadership & Development
- Technical & Process Expertise
- Effective Communication
Requirements
- Experience (Residential Business Profile):
- Minimum 5 years of experience in home products, home services, or residential cleaning services (preferred)
- Team handling experience of 2 years will be an added advantage.
- Educational Qualification / Other Requirement: Graduate (any discipline)
- Proficient in MS-Office/G-Suite
- Experience (Commercial Business Profile):
- Minimum 6 years of direct sales experience in Facilities Management
- Team handling experience of 2 years will be an added advantage
Role Type / Key Working Relationships
- People Manager
- External team- Customers and Customer representative
- Internal team- ABM/BM, Operations & Sales Colleagues, Planners
Benefits
What can you expect from RPCI?➔ Our values lie at the core of our mission and vision. We believe that it's our people who
Make Our Company What It Is. We Believe In
- Service
- Relationships
- Teamwork
- Responsibility
