Assistant Restaurant Manager

As the Assistant Restaurant Manager, your primary role is to oversee all aspects of restaurant operations to ensure excellent guest satisfaction, efficient staff performance, and profitability. You will be responsible for managing both front-of-house (FOH) and back-of-house (BOH) operations, maintaining quality and safety standards, and leading, training, and motivating the team. Key Responsibilities: - Set and uphold high standards for guest service. - Handle customer complaints, feedback, and ensure resolution in a timely and positive manner. - Monitor dining environment (cleanliness, ambiance, staff behavior) to ensure a welcoming experience. - Ensure compliance with health, safety, and food sanitation standards. - Oversee inventory management: track supplies, order goods, manage deliveries, and control waste. - Manage equipment maintenance and ensure all operational areas are functioning properly. - Manage restaurant's financial performance: labor costs, food costs, forecast sales, budget adherence. - Create staff schedules, manage shifts, ensure adequate coverage, including during busy periods. - Mentor and coach employees; maintain morale and reduce turnover. - Help plan and execute promotional activities, marketing campaigns, or community engagement to drive sales. - Monitor customer trends, feedback, and competition to suggest improvements to menu, service, or operations. - Prepare regular reports for owners or senior management on performance metrics. Qualifications Required: - Proven experience in restaurant management or high-level supervisory role. - Strong leadership and team-building skills. - Excellent customer service and communication skills. - Knowledge of food safety, hygiene, and labor regulations. - Good financial acumen - ability to manage budgets, forecast, control costs. - Ability to work flexible hours - weekends, evenings, holidays as needed. The company requires candidates with a Diploma or degree in Hospitality Management, Business Management, or a related field. Previous experience in a similar restaurant type (casual dining, fast food, fine dining etc.) is preferred. Please note the contact number for further communication: 8848489010 This is a full-time, permanent position offering benefits such as health insurance and Provident Fund. The work location is in person.,