Assistant Outlet Manager

Your Place at Benne

At Benne, every outlet is run with care, efficiency, and a sense of warmth that makes both guests and staff feel valued. As an Assistant Outlet Manager, you’ll be taking charge of daily operations during shifts, guiding the team, and ensuring service runs smoothly. You’ll balance people management, guest interactions, and operational support to keep the Benne experience seamless.

This role isn’t just about assisting, it’s about being a leader on the floor, a reliable problem-solver, and the bridge between the Store Manager and the team.

What Makes You a Great Fit

• At least 1 year of experience in a supervisory role at a café, restaurant, or QSR.
• Strong ability to manage shifts and support staff in fast-paced environments.
• Skilled communicator who can handle guest escalations calmly and fairly.
• Organized and attentive to detail, especially in stock and hygiene checks.
• Comfortable with POS systems, reporting, and basic operational documentation.
• Team-oriented with the confidence to step into leadership when needed.

Your Day-to-Day at Benne

As an Assistant Outlet Manager, you’ll run the floor with confidence, making sure operations are smooth and guests are satisfied by:

• Shift Leadership – Run shifts independently.
• Staff Support – Supervise Captains/counter staff, guide them during rush hours, and ensure team alignment.
• Guest Handling – Be the go-to person for escalations; step in for complaints or special requests.
• Order & Dispatch Accuracy – Double-check kitchen-counter coordination to avoid delays/mistakes.
• Training & Onboarding – Train new recruits on service standards, POS, and QSR speed protocols.
• Stock & Hygiene Checks – Monitor daily stock, report shortages, ensure FOH hygiene.
• Reporting Support – Assist with daily reports, sales updates, and operational logs.

What Awaits You

Working at Benne means being part of a growing hospitality brand that values people as much as processes. You’ll enjoy:

• Growth opportunities to step into a Store Manager role as you gain experience.
• Fresh, staff-cooked meal during your shift.
• PF Benefits, as per company policy.
• A respectful, supportive workplace where teamwork comes first.

How to Apply

If you’re an energetic hospitality professional ready to take the next step in leadership, send your updated resume and references to hr@shimowfoods.com 

We’d love to see you grow with us at Benne.