Assistant Manager Training

We are Hiring for Assistant Training Manager- BFSI

Job Location: Mumbai, Malad

Candidate will relevant exp in International BFSI or Banking are eligible

Skills Required

• Should be able to communicate fluently with grammatically correct spoken and written English.
• Should have strong understanding of customer experience/satisfaction.
• Well versed with the program/product knowledge and quality standards for the required clients
• Display professional, positive, service-oriented attitude.
• Be self-motivated and able to perform efficiently and effectively with minimum supervision.

Job Responsibilities

• The Training Asst. Manager is responsible for managing training officers, Voice Coaches/ Line trainers for the designated processes aligned. He/she administers/supervises the training for new hires and existing employees to the standards agreed between our clients and Operations.
• The training programs and activities developed need to be aligned to business goals and client satisfaction.
• Managing specific data, compliance adherence, content development, driving engagement activities to improve performance and retention is critical to this Role. The Asst. manager is also responsible for identifying gaps between the training program and operational requirements, recommending, and implementing solutions.
• Manage other KPIs like TQ, yield, etc.
• Maintain current knowledge of industry developments, productions, and involvement in network communication.
• Record statistics, performance levels and other reports.
• Needs to be flexible to cater to business requirements i.e., Shift timings, Movement across locations etc.

Critical Competencies

• Stakeholder Management
• Performance Management
• Measuring Training Effectiveness
• HR Policies and TP Culture
• Facilitating Effective Meetings
• Application of Lean Six Sigma principles
• Coaching of Others