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Assistant Manager: Training

Assistant Manager: Training

Ketto

5 - 10 years

1 - 4 Lacs

mumbai

Posted:14 hours ago| Platform:

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Skills Required

coaching qa storytelling operations design upskilling hr nht sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

New Hire Training (NHT):

Plan and execute structured NHT programs for outbound sales and inbound support teams.

Ensure throughput targets and batch readiness metrics are met consistently.

On-the-Job Training (OJT) Management:

Oversee OJT batches, monitor performance metrics (SPA/TSV), and coordinate with operations for batch handover.

Implement interventions for underperforming batches to improve conversion readiness.

Continuous Learning:

Identify training needs from QA and performance reports; design refresher and upskilling modules accordingly.

Conduct product and process updates in alignment with campaign changes or new launches.

Content Development:

Create, review, and upgrade training content, SOPs, and learning aids to ensure clarity, relevance, and engagement.

Sales & Communication Coaching:

Deliver sessions focused on empathy, storytelling, objection handling, and persuasive donor engagement.

Cross-Functional Collaboration:

Work closely with Quality, Operations, and HR to align learning outcomes with business goals and employee development.

Performance Tracking:

Maintain training dashboards throughput %, post-training performance, feedback scores, and improvement trends.

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Assistant Manager: Training