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Hiring For Learning & Development Manager

Hiring For Learning & Development Manager

Cognizant

6 - 8 years

15 - 17 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

training and development learning and development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Learning & Development (L&D) Manager

Key Details

Detail

Work closely with Business Needs & identify the opportunity areas, equip employees to do their core job better

Experience

Minimum 6 years

Core Responsibilities

1. Strategic Program Design & Implementation

Product & Process Training Expertise:
Lead the design and delivery of comprehensive
Product Training
programs for new hires and existing teams, ensuring a high level of operational readiness before go-live.
Needs Analysis & Assessment:

Conduct periodic Training Needs Identification (TNI) and Training Needs Analysis (TNA)
across the Business Unit to proactively identify current and future skill deficits impacting performance.
Curriculum Development:
Design, develop, and implement end-to-end learning programs, including blended, virtual instructor-led training (VILT), and experiential learning pathways, aligned with organizational competency frameworks.
Client Collaboration & Content Creation:

Create new training content in direct partnership with client Points of Contact (POCs)
to ensure program alignment with client-specific processes, quality standards, and service level agreements (SLAs).

2. Performance Improvement & Operational Partnership

Business Partnership with Operations (Ops):
Establish a strong
Bi-directional Partnership with Operations leadership
to link learning strategies directly to key operational metrics (e.g., quality scores, throughput, customer satisfaction).
Refresher Sessions Management:
Schedule, design, and execute
Refresher Sessions
based on performance trends, audit findings, and operational changes to maintain high skill proficiency.
Bottom Performer Upskilling:
Design, curate, and implement
targeted upskilling plans for Bottom Performers
based on granular performance inputs received from Ops managers, TNA results, and quality audits. This includes focused coaching and remediation strategies.

3. Proactive Reporting, Analytics & Evaluation

TNI/TNA Reporting:
Develop and deliver insightful
reports based on TNI/TNA findings
that clearly outline the critical skill gaps, associated business risks, and proposed learning interventions to senior management.
Data-Driven Insights:
Develop and deliver
proactive, executive-level reports
(monthly/quarterly) on L&D metrics, moving beyond completion rates to focus on business impact and Return on Investment (ROI).
Effectiveness Reporting:
Implement and report on training effectiveness metrics (e.g., Kirkpatrick levels) and clearly articulate how L&D initiatives are contributing to key business outcomes.

Experience:

Minimum of 6 years
of progressive experience in a dedicated L&D role, preferably within a large, global
IT Services or Consulting organization
.
Product Training Experience:

Proven experience in developing and deploying complex Product Training programs
within a fast-paced environment.
TNA/TNI Expertise:
Demonstrable expertise in conducting formal
Training Needs Analysis (TNA) and Identification (TNI)
and translating findings into actionable learning reports and programs.
Performance Management:
Experience working closely with Operations/Business leadership on performance management, including designing targeted interventions for bottom performers.
Content Creation Tools Proficiency:
Demonstrated hands-on expertise with key modern content creation and authoring tools, including:

Visual Design:

Authoring Tools:

LMS/LXP:

Intersted candidates can share your CV to Sanjana.t2@cognizant.com

Please apply if you have above skillset only

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