Assistant Manager – Service Delivery (IT)

Role Overview

We are looking for an experienced

Assistant Manager – Service Delivery (IT Projects)

to oversee delivery for enterprise IT and SaaS clients. The role involves managing multiple projects with Project Leads, ensuring seamless execution, team performance, and client success. The candidate will play a pivotal role in scaling IT accounts, driving delivery efficiency, and building long-term client relationships.

Key Responsibilities

Project Delivery & Performance

Own delivery for all IT vertical projects, ensuring timely, high-quality lead generation.Collaborate with Project Leads to plan, execute, and review project performance.Monitor lead pipeline health, quality compliance, and adherence to client SLAs.Ensure team utilization and manage project profitability.

Team Management

Manage a team of Project Leads and Associates handling IT/SaaS accounts.Build technical know-how of IT industry use cases, buyer personas, and lead qualification criteria within the team.Conduct structured training sessions on

IT/SaaS lead generation techniques

.

Client Management & Relationship Building

Act as the

delivery SPOC

for IT/SaaS clients.Lead regular client calls, provide insights on campaign progress, and recommend improvements.Build trusted client relationships and support account growth strategies.

Planning & Reporting

Develop delivery roadmaps aligned with client expectations and internal revenue goals.Monitor delivery KPIs (leads delivered, cost per lead, conversion trends).Provide weekly/monthly MIS reports and dashboards to leadership and clients.

Process

Excellence

Introduce automation, tools, and best practices specific to IT/SaaS projects.Ensure data hygiene and compliance with client and industry requirements.Drive initiatives for continuous improvement in productivity and quality.

Preferred Skills & Experience

5–8 years’ experience in

service delivery, lead generation, or inside sales

with at least 2–3 years in IT/SaaS accounts.Strong understanding of

enterprise IT, SaaS, and cloud solutions (SAP, Salesforce, Azure, etc.)

.Experience managing multiple client accounts simultaneously.Strong client management and project ownership experience.Excellent communication, leadership, and problem-solving skills.