Assistant Manager Sales

Job Description: Assistant Manager – Counselling (Ed-Tech)

Position: Assistant Manager – Counselling
Department: Counselling / Admissions
Location: Noida (On-Site)
Experience Required: Minimum 5 Years (Mandatory – Ed-Tech Industry)
Salary Range: ₹50,000 – ₹65,000 per month
Team Size Managed: 30 Members
Employment Type: Full-Time

Role Overview

The Assistant Manager – Counselling will be responsible for managing and optimizing the entire counselling operations. The role involves supervising a team of 30 counsellors, improving lead engagement processes, driving conversions, and ensuring smooth execution of all admission-related activities. The ideal candidate is a strong leader with deep Ed-Tech experience and expertise in data-driven decision-making.

Key Responsibilities1. Team & Process Management

• Manage end-to-end counselling operations for a team of 30 members.
• Oversee daily workflow including website lead calls, client requirement analysis, WhatsApp communication, and follow-up systems.
• Ensure team members consistently maintain accurate and updated client records in Excel/CRM.
• Train, monitor, and guide the team to maintain quality standards in communication and counselling.

2. Lead Conversion & Performance Monitoring

• Drive strategies to improve engagement and maximize admissions from all lead channels.
• Track and enhance the overall conversion rate to achieve a minimum of 5%.
• Monitor team performance metrics (call productivity, follow-ups, lead status accuracy, pipeline health).
• Implement best practices to strengthen lead nurturing and faster decision-making.

3. Reporting & Data Management

• Prepare daily, weekly, and monthly performance reports.
• Analyze lead quality, counsellor performance, and conversion trends to take corrective actions.
• Use MS-Excel and Google Drive extensively for tracking, reporting, and performance analysis.

4. Collaboration & Process Improvement

• Work closely with marketing, sales, and operations teams to streamline processes.
• Provide actionable insights to improve lead quality, workflow efficiency, and overall customer experience.
• Conduct regular team meetings, training sessions, and performance reviews.

Key Skills & Competencies

• Proven experience managing large counselling teams in the Ed-Tech sector.
• Excellent communication skills with fluency in Hindi and English.
• Strong analytical skills with hands-on expertise in MS-Excel and Google Drive.
• Leadership qualities with the ability to motivate, guide, and drive high-performance teams.
• Strong process management, planning, and problem-solving skills.
• Ability to work under pressure and meet organizational targets.

Educational Qualification

• Graduate in any discipline (Required)
• Post-graduation in Management / Education / Marketing (Preferred)

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹65,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person