Assistant Manager Risk & Compliance

As a member of the Compliance team at our Malad location, you will play a crucial role in supporting Business Operations by providing Risk Management and Compliance services. Your primary responsibility will be to offer an objective assessment of the internal control environment, contributing to the overall risk management framework at Teleperformance. Your key responsibilities will include: - Creating, maintaining, and periodically reviewing entity-level risk registers. - Leading investigations related to frauds, data leakage, data theft, and other high severity matters. - Assisting in internal, external, and client reviews, as well as SOC audits. - Monitoring and reporting the status of issues and agreed actions identified during engagement work. - Demonstrating knowledge of Transformation tool/ RPA (Robotics Process Automation) would be preferable. In addition to the above responsibilities, you will be expected to: - Understand and comply with Information Security Policies and Procedures. - Protect information and adhere to security protocols such as the Clear Screen and Clear Desk Policy. - Follow the Teleperformance Code of Conduct, email usage policy, and customer information and data security policy. - Comply with the Non-Disclosure Agreement. Your technical knowledge and skills should encompass: - Understanding of risk management practices and internal audit procedures. - Exposure to contracts and invoicing processes. - Excellent verbal and written communication skills. - Ability to gather, analyze, and evaluate facts to prepare concise reports. - Initiative, judgment, attention to detail, and an inquisitive nature. - Knowledge of Information Security practices would be advantageous. In terms of domain and functional expertise, you should: - Project a professional and credible image. - Establish and maintain effective working relationships with stakeholders. - Demonstrate teamwork, adaptability, and performance under pressure. - Exhibit planning, organizational, professionalism, and positive attitude. - Uphold honesty, integrity, and stay abreast of the latest trends in risk management practices. - Display a willingness to travel, and possession of a passport would be preferable. Critical competencies for this role include: - Delivering excellent customer service. - Building collaborative relationships. - Coaching and developing others. - Taking initiatives to achieve team objectives. If you are someone who thrives in a dynamic environment, possesses the required skill set, and is committed to upholding the highest standards of compliance and risk management, we invite you to consider this exciting opportunity at Teleperformance, Malad.,